Job Description

Company Description

Barista (fixed-term contract)

London

14 p/hr

Monday to Friday

We are looking for

Barista

to join our amazing Retail team, at a leading global investment bank in Central London. We are looking for an individual who has a real

passion

for the Hospitality industry and food in particular, is keen to be

collaborative

and takes

pride

in their work. Every interaction is an opportunity to create a lasting impression, and we're looking for a talented individualwho strives to exceed expectations at every turn.


We are a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.


As a member of the team, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.


If you are a passionate

Barista

keen to make a lasting impression with every drink, then this is the role for you!

Providing an excellent standard of customer service, efficient and prompt to all clients. Being customer focused at all times by being visible during service periods, approachable and quick to exceed expectations in fulfilling client needs. Producing coffees in a timely manner and to the WSH standard, and assisting with food preparation as required. Setting up service counters ensuring they are clean and fully stocked throughout the service. Ensure menus are spelt correctly before service and signage is displayed correctly. Have good knowledge and understanding of food and coffee products sold throughout the coffee bars. Accurately handle sales and transactions. Monitoring and reducing waste with regards to our environmental impact. Taking an active role in contributing towards financial targets. Assisting in stock take as required. Taking an active role in upselling items and promoting sales through promotions whilst being sensitive to client's needs. Handle customer complaints and concerns in a professional and effective manner and escalate as necessary and encourage open communication channels to gather feedback. Communicate regularly with Coffee Bar Manager to report on team performance, address any concerns, and implement improvements as requested. Ensure all Health & Safety and Food Safety policies, procedures, and protocols are adhered to. Ensure due diligence and all accidents are reported to Coffee Bar Manager to escalate.

Qualifications

Essential:

Previous experience as a barista in a fast-paced environment or a similar role Excellent level of both written and spoken English Displaying a 'can do' attitude Able to work under pressure whist keeping a positive attitude Ability to work in a team and independently Excellent communication skills Excellent customer service and a genuine desire to provide a 5-star experience Strong attention to detail

Desirable:

H&S certification (Level 2 or Level 3) Exceptional latte art skills Good knowledge of various types of coffee beans and roasts Innovative and creative with new ideas

Additional Information

Benefits:

28 Days holiday including bank holidays Plus your birthday off 3 volunteering days 3 days grandparent leave 24 week's enhanced maternity leave Secondary carer leave Wedding/commitment day leave Free meals on shift Bespoke training and development opportunities Apprenticeships opportunities for all experience levels Pension and life insurance Discounts available on our HAPI app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme Cycle to work scheme

For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.


We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.


Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.


Join us, and be part of the food revolution!

Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.

Join us and bring your unique perspective to our team.