Job Description

Join the Fortnum & Mason Team!





Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you!





Fortnum & Mason are looking for an exceptional Barista to join our unique team at our beautiful Flagship store in Piccadilly working in our Parlour Restaurant. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.

Why

Work

For

Us:

Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff restaurant using Fortnum's ingredients 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years

What

You'll

Do:

Work alongside the team to ensure the smooth running of the tea and coffee service Ongoing and up to date knowledge of tea and coffees and the specialist beverages that the Bar offers Continuous improvement and development of knowledge of coffees and teas Commit to deliver exceptional customer service at all times Ensure that all Bar areas are kept clean, tidy, well stocked and always ready for service Demonstrate thorough product knowledge of Teas and Coffees

What

We're

Looking

For:

Demonstrate an authentic and passionate understanding of brand, menus and restaurant service Continuous improvement and development of knowledge of hot drinks selections, as well as wines and spirits. Create and deliver an extraordinary customer experience, meeting all targets set Ability to multitask, prioritize and manage
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation


We respect and embrace each other's differences, to create a truly inclusive environment.


In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards