Job Description

Yole is a global food brand specializing in frozen yogurt and ice cream products. The company is known for its innovative approach to creating guilt-free indulgence by offering a range of frozen desserts that are both delicious and health-conscious. Yole's products are crafted with a focus on low-calorie, low-sugar, and high-protein options, making them appealing to health-conscious consumers without compromising on taste.

The brand prides itself on using high-quality ingredients and cutting-edge technology to produce frozen treats that satisfy cravings while supporting a balanced lifestyle. With a commitment to sustainability and a passion for flavor, Yole aims to redefine the frozen dessert experience for customers around the world.

Yole operates through a mix of physical stores and a strong online presence, expanding its reach across various markets. The company's mission is to make healthy indulgence accessible to all, providing a sweet escape that's both nourishing and enjoyable.

Job Title: Barista Team Leader

Location: London Strand, Yole

Employment Type: Full-Time

About Yole:

Yole is a global leader in the frozen dessert industry, renowned for our innovative, health-conscious frozen yogurt and ice cream products. As we expand our presence in the UK, we are excited to open our new store in the iconic London Strand. We are seeking a passionate and experienced Barista Team Leader to join our dynamic team and play a key role in delivering an exceptional customer experience.

:

As the Barista Team Leader at our London Strand location, you will be responsible for overseeing daily operations, ensuring the highest quality of service, and leading a team of baristas to deliver an exceptional customer experience. This role requires a unique blend of management expertise and hands-on barista skills. You will be the driving force behind maintaining Yole's standards of excellence while fostering a positive and productive work environment.

Key Responsibilities:

- Team Leadership: Lead, train, and motivate a team of baristas to deliver consistent, high-quality service and beverages. Ensure that all team members adhere to company standards and procedures.

- Operational Management: Oversee daily store operations, including opening and closing procedures, inventory management, and maintaining cleanliness and organization. Ensure compliance with health and safety regulations.

- Customer Service: Ensure an outstanding customer experience by providing excellent service, addressing customer inquiries and feedback, and creating a welcoming atmosphere.

- Barista Expertise: Prepare a variety of coffee and specialty drinks, ensuring each beverage meets Yole's quality standards. Stay up-to-date with industry trends and continuously improve your skills.

- Training & Development: Onboard new team members and provide ongoing training to ensure the team's skills and knowledge are up-to-date. Foster a culture of continuous improvement.

- Sales & Profitability: Assist in achieving sales targets by promoting products, upselling, and ensuring efficient operations. Monitor inventory levels and manage stock ordering.

- Reporting & Communication: Maintain clear and effective communication with the Store Manager and other stakeholders. Provide regular updates on store performance, team progress, and any operational challenges.

Qualifications:

- Experience: Minimum of 2-3 years of barista experience, with at least 1 year in a supervisory or management role within a cafe or similar setting.

- Skills: Strong leadership and team management skills. Excellent customer service and communication abilities. Proficient in coffee-making techniques and familiar with various brewing methods.

- Personality: Passionate about coffee and customer service, with a proactive and positive attitude. Ability to work well under pressure and in a fast-paced environment.

- Additional Requirements: Flexibility to work shifts, including weekends and holidays, as required.

Benefits:

- Competitive salary.

- Opportunities for career growth within Yole.

- Training and development programs.

- Employee discounts on Yole products.

Yole is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: From 12.21 per hour

Expected hours: No less than 32 per week

Benefits:

Company pension Discounted or free food Flexitime
Experience:

customer service: 1 year (required) Barista: 1 year (required) Hospitality: 1 year (required)
Work Location: In person

Expected start date: 01/08/2025