Job Description

As a Base Management Advisor, you'll be at the heart of our customer retention and growth strategy. This outbound contact role is all about understanding customer needs, delivering exceptional service, and driving value through tailored recommendations. Your mission? Stabilise our customer base and maximise Average Revenue Per User (ARPU) through smart, customer-centric engagement.

Salary

- 25,000 per annum dependant on experience

Location

- Hull, Carr Lane, 2 days minimum office based

Advert Closing Date

- 21st November 2025


We may close the advert early if we receive strong interest, so don't wait!

Interview Dates

- To be confirmed after advert closing date

Key Responsibilities:

Proactively reach out to customers to conduct account health checks and offer tailored solutions Maintain accurate records of customer interactions and performance outcomes Identify opportunities to upsell and cross-sell products and services Deliver outstanding customer service that drives retention and satisfaction Adapt your communication style to suit each customer, ensuring the best possible outcome Collaborate with colleagues to support a unified approach to base management Stay up-to-date with our product offerings and market trends Manage your time effectively to exceed performance targets and KPIs

Requirements:

We're looking for someone who's passionate about customer success and confident in a sales-driven environment. You'll bring: Excellent communication and interpersonal skills A customer-first mindset with a flair for negotiation and persuasion Proven experience in outbound sales or customer retention Strong IT skills and the ability to navigate multiple systems A proactive, self-motivated attitude with a drive to exceed expectations

Perks and Benefits:

28 days holidays plus bank holidays Excellent Pension Scheme with generous employer contributions Volunteering days Life Assurance and Income Protection Corporate Discount schemes We support hybrid and remote working A variety of health, wellbeing and lifestyle benefits to choose from

About Us

KCOM goes beyond broadband--for us it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.


At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.

Why Work with Us

The Power is all Yours


At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.


Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.


Values are not just words for us - they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.

Equal Opportunity Employer

We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.


We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.

No agency applications will be accepted at this time.