Job Description

Duties of the BDC Operator:

? Handle inbound and outbound service and sales enquiries in a professional manner via telephone, email & multiple online systems

? Accurately log, track, and follow up on all leads to ensure timely and effective resolution.

? Conduct follow-up calls for appointments and lost sales opportunities.

? Contact businesses or private individuals to schedule appointments

? Identify and secure additional business opportunities (e.g., warranty checks, recalls, etc.).

? Ensure comprehensive and accurate capture of all customer information.

? Process bookings and amendments promptly and with attention to detail.

? Promote the core benefits of the FRF Motors customer experience during all interactions.

? Maintain accurate daily records of achievements and performance metrics.

? Consistently meet or exceed daily and weekly call booking targets.

? Perform all tasks efficiently, professionally, and safely to meet customer expectations and maximise the productivity and effectiveness of the BDC and marketing teams.

Personal Specification - Essential

? Demonstrated success in a sales or customer service role, with a proven track record of achieving targets.

? Experience working towards and consistently meeting or exceeding performance objectives.

? Strong communication, administrative, and organisational abilities.

? Experienced customer service and interpersonal skills, with a commitment to delivering high standards.

? Professional, polite, calm, and approachable demeanour.

? Effective team player as well as the ability to self-motivate to achieve individual goals

? Capable of working independently and showing initiative with minimal supervision.

? Flexible and proactive "can-do" attitude.

? Proficient in the use of relevant IT systems and applications.

? Sound understanding of sales principles, techniques, and best practices.

? Skilled in using persuasive communication and negotiation techniques effectively.

In return we offer:

? Access to a staff Car Benefit Scheme

? A competitive monthly performance-related bonus scheme

? Workplace pension plan to support your future

? Exclusive employee discounts across a range of services and products

? Eyecare voucher scheme to support your health and wellbeing

? Employee referral reward programme

? "Employee of the Quarter" recognition and rewards

? Additional annual leave awarded with length of service

The successful candidate(s) will be required to complete a DBS basic disclosure. Disclosure expense will be met by the employer.

Job Types: Full-time, Permanent

Benefits:

Company pension Employee discount Referral programme
Experience:

Customer service: 1 year (required) Administrative : 1 year (required)
Work Location: In person