Embassy of Beauty is a luxury skincare clinic and online destination representing some of the world's most innovative beauty brands. As the exclusive UK distributor of Biologique Recherche - the iconic French skincare brand renowned for its clinical approach, personalised methodology and transformative results - we also curate a collection of exceptional, niche beauty brands who share our commitment to innovation, efficacy and luxury skincare.
The role:
Delivering exceptional customer service, you'll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.
What you'll do:
Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
Focus on customer loyalty, keeping customers returning to the brand
Have the confidence to overcome selling challenges
Support our Beauty Therapists in preparing consultations and treatments
Manage client bookings for treatments
You are:
Passionate about skincare and beauty
A confident and articulate communicator
Comfortable in a target driven environment
Pro-active and enjoy exploring new sales opportunities
Customer-focused and results-oriented
You have:
Experience in a hands on beauty or retail role with exceptional customer service skills
Commercial awareness
Excellent communication skills and can build relationships quickly
NVQ 2 or equivalent Beauty qualification is an advantage
Ability to be flexible and work shifts including weekends and evening
We have:
Distinctive, high-quality products and services
A longstanding commitment to social, economic and ecological initiatives
Growth opportunities
Learning & Development
An attractive compensation and benefits package
If you have a curious mind and are always questioning how things can be done better, the ability to take risks and accept new challenges, join us.
Job Types: Full-time, Permanent
Pay: From 27,000.00 per year
Benefits:
Company pension
Employee discount
Store discount
Experience:
Beauty Sales: 1 year (preferred)
Customer Service: 2 years (preferred)
Work Location: In person
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