Job Description

Beauty Therapists

Competitive Rate per hour

Plus commissions earnt and incentives in place for the team.

Availability needed across Weekdays & Weekends

Last Drop Village Hotel & Spa The Last Drop Village Hotel & Spa is now recruiting for Level 3 Beauty Therapists to work in our Spa

About the role

The Beauty Therapists will ensure that the guests are well looked after at all times while at the spa. The role will involve informing guests how the spa operates and is organized and explains the treatment process and its benefits. The successful applicant will ensure a high standard of beauty treatments and hygiene procedures, provide advice on the spa beauty products and sell them also advising guests on the services offered at the site.

To complete ESPA Essential training for all new recruits To conduct refresher training on all aspects of treatments that we offer or additional treatments added to our menu. To ensure all employees are up-to-date with retail products and prices To have open communication with the Assistant Manager on all training and procedures and to send all relevant correspondence. Focused on providing customer satisfaction and guests are well looked after at all times. To report customer complaints or problems to management Ensures that the therapists organise their treatment rooms in accordance with set procedures. Ensures the therapists maintain a high level of cleanliness within the department Carries out all spa treatments as booked by guests to the highest standards. Act as a role model for other therapists and help train and coach new starters Ensures the smooth running of all beauty equipment informing the Assistant Manager of any issues. Gives beauty treatments in compliance with standards and protocols, respecting appointment times and standard treatment durations Adheres to the Hotels uniform and dress standards. Provide advice on the spa beauty products and retail these. Inform guests how the spa operates and is organised and explains the treatment process and its benefits. To ensure a high standard of beauty treatment hygiene procedures. Ensures that a client consultation form is completed prior to each treatment. Ensure all areas of the spa are kept clean and tidy. Advises guests on the services offered at the site as well as the regions cultural and tourist attractions. To understand and support The Last Drop Village Hotel's commitment to Customer Service within the job role. To undertake relevant training as directed by their Line Manager. The post holder may be directed by their line manger to carry out other duties and responsibilities in line with his/her post, grade, skills, knowledge and experience. To ensure compliance with the Last Drop Village Hotel's Health and Safety policies. To understand and support The Last Drop Village Hotel's commitment to Customer Service within the job role. Informs guests about how the spa operates and is organised, and explains the treatment process and its benefits. Provides advise on all the Spa's beauty products on sale

About us

The Last Drop Village Hotel & Spa is a great quality, forward thinking Hotel & Spa that has been in Bolton since 1964. We have 135 bedrooms, 4 function suites which cater for up to 450 people and 7 multi-functional conference rooms. We have a courtyard Restaurant and bar, a tea shop and a pub on site as well as a spa and gym

About our people & what we're looking for

Previous experience preferred Ability to communicate effectively at all levels Professional attitude towards work and colleagues Ability to display empathy and build rapport with staff and clients. Focussed on providing excellent customer care. Ability to motivate a team of therapists to deliver service standards and targets
Whilst individually our people are unique and diverse, they share one common attribute , they are extremely Customer focused.

About our offer

The Last Drop Village Hotel & Spa offers a competitive reward package, including free meals when on duty, staff uniform, use of the leisure facilities, discounts on food and beverages purchased on site and discounted overnight accommodation (after 6 month's employment)

About applying

This is a truly fantastic time to join a Friendly, progressive hotel. If you think you've got what it takes to join our team and if you understand what we are all about, then take action - apply now!

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Benefits:

Discounted or free food Employee discount Gym membership On-site parking
Schedule:

8 hour shift Monday to Friday Weekend availability Weekends only
Licence/Certification:

NVQ Level 3 Beauty Therapy (preferred)
Work Location: In person

Reference ID: LDC BT2