Job Description

Beauty Therapist

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Chuan Body & Soul

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The Langham, London; Europe's first Grand Hotel, is currently recruiting for a Beauty Therapist (full time basis - 40 hours a week) to join our talented Chuan Body & Soul team. We're an equal opportunities employer, and we welcome and value applications from all communities.


ABOUT THE ROLE


In the role of Beauty Therapist, your key focus will be to:

Extend a welcoming experience for our clients Carry out a variety of treatments Follow LQA (Leading Quality Assurance) and Forbes, and brand standards Be fully trained and aware of the treatment menu and products Assess guest needs through thorough consultation prior to treatment Adhere to the operating procedures of Chuan Body + Soul Promote spa and body care products as well as treatments Ensure all treatment rooms are set up according to standard prior to the treatment Maintain clear lines of communication within the Spa and the hotel in general

ABOUT YOU

Experience in a similar position and environment with a firm understanding of excellence in customer service Spa/Beauty qualification at NVQ Level 2 and 3 or equivalent (a professional background in beauty therapy and a Spa/Beauty qualification in CIDESCO/CIBTAC/ITEC/ NVQ/ VTCT is desirable) Certification in facial and massage therapy is essential Ideally, knowledge of Chinese 5 elements, Reiki, Lymphatic Drainage Massage, Reflexology, Pregnancy Massage, Hydrafacial treatments Excellent communication and interpersonal skills Warm and caring attitude towards the health and well-being of clients Drive to work towards targets in treatment and retail Ability to work well in a team Good time management skills

YOUR BENEFITS


Financial Wellbeing

Paid Overtime Discretionary Service Charge 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service Access to Wagestream - a salary advance benefit Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels Discounted accommodation at The Langham, London for you and your family Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments Up to 750 Recommend a Friend referral bonus Seasonal Travelcard loan A subsidised taxi journey (20) for any shift you are scheduled to work between 00:00 and 05:00hrs Company pension plan Life insurance Discounts in various high street and online shops

Mental Wellbeing

Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career 2 staff parties per year and several colleague social and community events Access to the Employee Assistance Programme by Hospitality Action (24/7) * Access to Qualifi