Job Description

Do you have retail experience and a passion for delivering outstanding customer service? If so, we'd love to hear from you!


Here at Rainbows Children's Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting conditions and terminal illnesses as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we're here to brighten short lives and support families, wherever they are.


Our retail shops are essential to funding this care. With government funding covering only seven weeks of our annual costs, our shops and supporters help keep Rainbows going for the other 45 weeks of the year.


Due to internal promotions, we are looking for a committed and capable

Assistant Shop Manager

to support the Shop Manager in our

Beeston shop

. This is an excellent opportunity for someone with retail experience who enjoys working with people and is passionate about making a meaningful contribution to the local community.

Location:

54 High Road, Beeston, Nottinghamshire, NG9 2JP. There is a requirement to travel to the Hospice in Loughborough for Corporate Induction and meetings as well as other shops across the East Midlands.

Hours:

7.5 hours, working 1 out of 7 days (Monday to Sunday) (including occasional bank holidays)

About the role

Some of the key responsibilities include (but not limited to):

Assist in managing one of Rainbows' shops, deputising for the manager when required. Help achieve agreed income and profit targets through effective management of staff, volunteers, premises, and stock. Provide a high-quality retail service in support of the manager. Contribute to meeting performance targets and maintaining high operational standards. Deliver exceptional customer care to all visitors. Maintain a professional, attractive, and engaging shop layout. Support efforts to drive customer loyalty. Ensure the shop presents a professional public image of Rainbows Hospice on the high street.

Essential Requirements

Previous experience in a retail environment. Excellent customer service skills with the ability to implement agreed standards of service in the store. The ability to recruit, train and motivate volunteers.

Further requirements can be found by downloading the Person Specification.

Our Benefits include:

Eligibility to join blue light card discount scheme and Company Shop. Healthcare Cashback plan. Life Assurance. 27 days holiday pro rata Plus bank holiday allowance but expectation to work bank holidays in this role. Contributory pension scheme or Salary Sacrifice Pension Scheme Free access to an employee assistance programme Wellbeing support and access to Mental Health First Aiders Unofficial benefits: Fun events, All staff away days, Guest visitors

For further information about this role and the responsibilities please contact Ben Wright (Retail Area Manager) on ben.wright@rainbows.co.uk


To apply for the role please click 'apply now' to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at recruitment@rainbows.co.uk

This role is subject to a basic DBS (Disclosure and barring Service Check) and pre-employment checks.

Please note:

We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.


We are an inclusive organisation, from our trustees and team members to our children and young people. We treat all job applicants equally regardless of class, age, disability, gender identify or gender expression, race, ethnicity, religion or belief, sexual orientation or any other equality characteristic. We particularly encourage applications from individuals who are underrepresented in the Health and Social care sector.