Job Description

About the Role

We are seeking a compassionate, organised and proactive Befriending Co-ordinator to help lead and deliver our volunteer befriending services. This is a hands-on role, working directly with volunteers and service users, supporting people who are Deaf, use British Sign Language (BSL), or have hearing loss and are experiencing loneliness or social isolation.

The role spans two befriending strands - BSL Befriending and Hearing Loss Befriending - and involves both day-to-day delivery and service coordination. You will share responsibility for supporting approximately 80 volunteers across the service, working closely with another Befriending Co-ordinator with a particular focus on developing and strengthening our hearing loss befriending service.

Role is full-time, Monday to Friday 9am to 4:30pm. Plus need to arrange and manage community events in the evening.

Key Responsibilities

Recruit, induct, train and support volunteer befrienders across both BSL and hearing loss services

Match volunteers with clients in a sensitive, person-centred way, considering communication needs, interests and wellbeing

Provide ongoing support and supervision to volunteers and clients, responding to concerns with empathy and professionalism

Maintain accurate records and monitoring data in line with organisational and funder requirements

Contribute to service improvement, particularly within the developing hearing loss befriending service

Support the innovative creation and delivery of social and wellbeing activities, including occasional evening events

Build relationships with external professionals and organisations to promote awareness of the service including attending external meetings

Ensure safeguarding, confidentiality and equality principles are embedded in all areas of work

Work closely with the Marketing Manager to promote the service and recruit clients and volunteers

Fully prepare for and attend management meetings

Person Specification
Essential

Warm, patient and caring approach with excellent people skills

Experience working with volunteers, community services or vulnerable adults

Strong organisational and administrative skills including time management

Experience of working with Microsoft office software and using other software packages

"Can do" attitude towards problem solving

Experience of or willingness to appear on our website and social media in videos and photographs

Create videos for social media

Willingness to learn and adapt to new technologies and systems

Ability to manage a varied workload and adapt between different service areas

Ability to priorities tasks and cope under pressure of multiple deadlines

Commitment to inclusion, equality and person-centred support

Willingness to work occasional evenings and travel within Cambridgeshire and Peterborough

Understanding of GDPR and client confidentiality

Proactive attitude toward service development and new opportunities

Working as part of a small and broader team effectively and building good working relationships

Willingness to learn BSL

Desirable

Experience working with Deaf people, BSL users or people with hearing loss

Understanding of befriending services or loneliness and isolation

Experience of monitoring, reporting or service development

British Sign Language skills or willingness to learn

What We Offer

A rewarding opportunity to make a meaningful difference to people's lives, within a supportive and values-driven charity. We offer training, development opportunities and the chance to help shape and grow an inclusive befriending service.

Job Type: Full-time

Pay: 28,000.00 per year

Benefits:

Company pension Language training provided
Willingness to travel:

50% (preferred)
Work Location: In person