Job Description

Join our team as a Bellhop

Are you bold, driven towards excellence, guided by intuition, and passionate about delivering luxury experiences? At The Twenty Two, we pride ourselves on our culture of excellence and commitment to our people.

The Role

As a Bellhop, you will:


Provide a warm and professional welcome to all guests upon arrival. Assist guests with luggage, ensuring safe handling and efficient delivery to rooms. Support the front-of-house team with guest requests, directions, and transport arrangements. Maintain the lobby, entrance, and guest areas to the highest presentation standards. Coordinate with the reception and concierge teams to provide a seamless guest experience.

About Us

The Twenty Two is a privately owned, luxury 31-bedroom hotel with an all-day public restaurant and private members' club, set in a historic Edwardian manor on Grosvenor Square, London. Our vision is to create a home for creative souls, with an inclusive environment that celebrates diversity and individuality.

About You

We are looking for individuals who are passionate about excellence and culture, with a genuine drive to create memorable guest experiences.


You will have:


Previous experience in a guest-facing role, ideally in luxury hospitality. A friendly, professional manner and excellent communication skills. The ability to work under pressure while maintaining service standards. Good physical stamina for handling luggage and assisting guests. Flexibility to work varied shifts, including evenings, weekends, and bank holidays.

Key Responsibilities


Greet and assist guests with luggage and transport needs. Maintain the entrance, lobby, and guest-facing areas to high standards. Deliver messages, packages, or items to guest rooms promptly. Support the concierge and front desk with guest queries and special requests. Provide exceptional guest service at all times, ensuring a welcoming environment.

What's in It for You?

We value our people and believe in rewarding hard work and commitment.

Employee Benefits

Available from day one:

E

mployee Assistance Programme with Hospitality Action Employee Referral Scheme: 1,000 (paid on your referral completing their probationary period) Mentoring schemes. Management Development Training - on the job with support from external training providers Your birthday is off

Available on successful completion of your probationary period:


Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years' length of service Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax A Guest Experience in the Hotel (subject to availability) Holiday entitlement increases: 2 days at 2 years' length of service, and a further 3 days at 5 years' length of service, prorated to your contract hours Long service award schemes: 5 years (Silver Status, Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status - watch this space)

If you do not hear from us within 7 days, please consider your application unsuccessful.


INDHOTEL