Job Description

Role Overview
We are currently recruiting a Benefits Business Consultant to join our growing consultancy team. In this role, you will bring deep expertise in Housing & Council Tax Benefits and use your problem-solving and leadership skills to support clients both remotely and on-site.
You could be working on anything from a simple account fix to a full-scale software conversion. Regardless of the task, you'll be expected to deliver the highest levels of service and contribute to successful outcomes for our clients.
As a key member of the Professional Services team, you will act as a trusted partner to customers across the UK, providing expert training, consultancy, and ongoing support on the best-practice use of MRI's Revenues & Benefits software.

As part of our Professional Services team, you'll also be eligible for participation in our Professional Services Bonus Scheme, which rewards high performance and successful project delivery.
Key Responsibilities:Deliver tailored training to both new and existing customers on MRI's Benefits applications. Provide on-site and remote consultancy services, including software configuration and data validation. Lead or support data cleansing activities, data extraction for Freedom of Information requests, and management return preparation. Create and maintain high-quality, customer-facing training materials and documentation. Deliver seminars and webinars, particularly for end-of-year processing and subsidy completion. Produce bespoke reports using your understanding of system architecture and database structures. Support software implementation and conversion projects. Investigate client-reported issues in detail, providing solutions or effective workarounds. Develop familiarity with system integrations and interface specifications.

Requirements:Minimum 3 years' experience working with Housing & Council Tax Benefits software (ideally MRI/Academy/Capita One). Strong analytical and problem-solving abilities. A flexible, enthusiastic, and self-motivated approach. Proven ability to manage multiple projects while meeting deadlines. Comfortable working independently and using your own initiative. Confident in building strong, lasting client relationships. Willingness to travel across the UK for client engagements. A technically minded outlook, with a solid grasp of database structures and reporting tools.

We're obsessed with making this the best job you've ever had!
We want our teams to love working here, so we've created some incredible perks for you to enjoy:Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group. Enjoy peace of mind over yours and your family's health with our Private Medical Insurance and Health Cash Plan. Invest in our competitive Personal Pension plan and help set you up for your future. Big on family? So are we! We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s). Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose! An attractive Bonus scheme that rewards you for the hard work you do. Income Protection Plans give you the peace of mind you deserve. Further your professional development and growth with our generous Tuition Reimbursement Schemes. Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply. We'd love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!