Job Description

Location: London, Bristol, Birmingham, Manchester
Why this job matters
The Benefits Management Specialist is responsible for embedding a structured, data-driven approach to benefits realisation across transformation programmes. This role ensures that benefits are clearly defined, tracked, and delivered in alignment with strategic objectives. By maintaining a robust benefits traceability framework and integrating it into planning and delivery cycles, the role drives accountability and enables early and scalable realisation of value from change initiatives, both financial and non-financial. This is a critical enabling role, ensuring that transformation efforts deliver measurable value and remain aligned with current and future strategic goals.
What you'll be doing

• Develop and maintain a consistent benefits management & traceability framework, across programmes and workstreams.
• Define benefit categories, ownership, baselines, and measurement criteria to ensure clarity and accountability.
• Embed benefits identification and tracking into business cases, programme planning, and delivery governance.
• Driving and championing a benefits mindset, where benefits are considered from the outset and throughout the lifecycle of transformation initiatives.
• Monitor progress toward benefit realisation targets using structured reporting tools and dashboards.
• Provide regular updates to senior stakeholders on benefit status, risks, and opportunities.
• Drive focus on early and scalable benefit realisation, identifying quick wins and long-term value opportunities.
• Support benefits re-forecasting and scenario planning in response to delivery changes.
• Partner with programme managers, finance teams, and business leads to validate benefit assumptions and ensure benefits accountability.
• Facilitate benefit reviews, lessons learned, and continuous improvement in benefits planning and realisation.
• Invest in developing the benefits skills and capabilities required, across teams.
• Leveraging new benefits management tools that will optimise and improve how benefits are managed and delivered.

Skills and Experience

• Ability to define, track, and optimise benefits across programmes and portfolios.
• Integrate benefits realisation with business objectives and transformation goals.
• Proficient in using data, KPIs, and dashboards (e.g., Power BI, Excel) to monitor benefit realisation.
• Strong interpersonal skills to influence and collaborate with senior leaders and cross-functional teams to demonstrate the transformational value from a benefits lens.
• Clear and confident communicator, able to present complex benefits information to diverse audiences and support initiative adoption.
• Driving benefits accountability through the initiative's lifecycle, until benefits are fully realised.
• Proactive in identifying benefits realisation risks and adjusting plans to maintain value delivery.
• Optimise benefit management frameworks based on the requirements of the transformation objectives.
• Experience evaluating and refining benefits management processes and methodologies based on feedback and benchmarking.

Experience you would be expected to have

• Demonstrated success in delivering measurable benefits in large-scale change initiatives.
• Experience supporting initiatives that deliver benefits both in the short-term and the long-term.
• Experience embedding a benefits mindset into programme planning, delivery, and governance.
• Background in financial modelling, forecasting, and scenario planning to support benefit tracking.
• Familiarity with Benefits Management frameworks.
• Demonstrate adaptability and the ability to tailor benefits management approach to different organisational requirements
• Managing a large number of benefits plans across multiple workstreams.

Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Skills Required