Job Description

Who are we?

For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for


living and more fun with those we love.

We are Made for Life.

Our mission statement:

Crafting clothes for life's everyday adventures. Today, tomorrow and always.

Our Product formula:

Considered style. Trusted Quality. B Corp certified.

Equality and inclusion isn't an aspiration but the standard.

We promote and drive


equality within our workforce to ignite an inclusive foundation for us all to build from and


truly connect with our customers, colleagues, and communities alike. You play a key


part in creating an environment free from prejudice, racism, sexism, harassment,


bullying and any other form of marginalisation in our workplaces.


Role Summary







As an

Assistant Store Manager

you will put the customer at the heart of everything you


do, you will support the Store Manager in commercially managing the store to maximise


profitability through the retail plan. This includes driving sales, managing costs, and


delivering our brand through the visual proposition. You will create a fun and inspiring


atmosphere in line with our brand and culture, support the development of the team,


and ensure the highest standards are maintained throughout the store according to


company guidelines.







Role Responsibilities

Lead by Example

- Demonstrate exceptional standards of behaviour, ensuring
the integrity of the brand is maintained at all times.

Customer Service Excellence

- Drive and role model customer service
standards to exceed customer expectations.

Team Development

- Train, coach, and develop the team, supporting the
completion of appraisals and performance reviews.



Store Assistant Manager





Sensitivity: General

Commercial Decision Making

- Analyse financial data and company strategy,
leveraging local knowledge to maximise sales opportunities and exceed KPI


targets.

Operational Efficiency

- Ensure the store works within budget through effective
scheduling, cost controls, and team productivity.

Retail Planning & Visual Merchandising

- Successfully implement the retail
plan and execute the visual proposition to company standards, including new


season launches and floor moves.

Stock & Compliance

- Oversee stock management, health & safety, office
security, and loss prevention.

Communication & Coordination

- Liaise effectively with Head Office to
influence and maximise stock packages where appropriate.

Acting as Store Manager

- Take on holding responsibilities in the absence of the
Store Manager to ensure continued success in sales, standards, and team


development.

Champion Social & Environmental Responsibility

- Align with the company's
social and environmental mission and champion impactful actions.
Skills and Experience





Previous management experience in a retail store (clothing desirable but not
essential).
Proven ability to work with KPIs, analysing commercial reports to support
decision-making.
Strong experience in operational, stock, IT, and cash management. Ability to lead, coach, and develop a team. Strong planning and organisational skills. Ambition and determination to succeed. Ability to work productively in a high-pressure environment. Confident in taking initiative and working independently. IT literate with excellent interpersonal and communication skills.


Role Competencies





Deliver excellent customer service, focusing on customer needs and satisfaction.

Store Assistant Manager





Sensitivity: General


Align with the company's social and environmental mission and champion
impactful actions.
Proactively offer alternative ways for customers to buy across all channels. Ensure the team is equipped with product knowledge and multi-channel sales
skills.
Champion the FatFace vision and values, keeping the customer at the heart of
decision-making.
Provide learning and development opportunities for team growth. Build confidence through recognition and rewards. Set and uphold appropriate standards of behaviour. Communicate information effectively to ensure the team understands their role
in store success.
Take ownership of personal development by reviewing appraisals and objectives
regularly.
Use financial reports to make sound commercial decisions and identify
opportunities for growth.
Drive conversion rates and transactions through proactive sales. Use local knowledge and creativity to maximise sales opportunities. Ensure budget efficiency through effective scheduling, cost control, and team
productivity.
Conduct competitor analysis to identify market opportunities. Support store profitability by managing P&L effectively.
Key Contacts and Relationships:

Reporting to:

Store Manager

Key internal relationships:

Regional Team, HR, Visual Merchandising, Stock
Control, and Marketing teams

External relationships:

Customers, Local Community Partners

Accountable for Resources:





Store Team Development Stock Management Store Presentation & Visual Merchandising Customer Experience & Service Standards Compliance with Health & Safety and Security Procedures

Store Assistant Manager





Sensitivity: General





We are committed to building a diverse and inclusive team. If you're excited about this role but


your experience doesn't align perfectly, we encourage you to apply -- you might be just the right


fit.









FatFace Benefits:

Financial & Protection Benefits

Sick pay allowances Critical Illness Income protection/ Death in service (for salaried colleagues) Pension scheme - with net deduction and salary sacrifice options Dental insurance (colleague funded)

Discounts & Perks

60% off FatFace products 25% discount at Next stores (across full price products) O2 phone discount Discounted gym membership Cycle to Work scheme (for salaried colleagues) EV vehicle scheme (for salaried colleagues) Perkbox - our online platform offering: o Day-one access


o Exclusive brand discounts


o Wellbeing content


o Home workouts and more

Health & Wellbeing

Specsavers eye care scheme
o Eye tests and contributions to glasses
Free period products EAP support 24/7 via UNUM, Retail Trust, and Fashion & Textiles Support

Learning & Development

THRIVE

- our learning management system:
o Day-one access


o 1,000s of learning resources

Time Off & Leave

25 days holiday plus bank holidays Sabbatical leave (in line with service) Enhanced family-friendly policies - including enhanced maternity leave Flexible Working Opportunities - flexible working requests can be made from day one of
employment and are considered on an individual basis.

Additional Perks

Refer a Friend scheme