Job Description

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com .

:

The

BESS Service Engineer

at Fluence is responsible for managing long-term service agreements and customer relations for Battery Energy Storage Systems. The role ensures safety, quality, and timely service delivery while adhering to Fluence's core values and competencies. It requires relevant electrical engineering qualifications and certifications.

Key Responsibilities

Safety & Compliance

+ Ensure safety issues are logged into the system.
+ Adhere to troubleshooting processes and service procedures.
+ Manage contractors according to safe systems of work and standard work instructions.

Service Management

+ Manage Long-Term Service Agreements for a portfolio of Battery Energy Storage Systems.
+ Perform warranty and contracted services onsite in a timely, cost-effective, and high-quality manner.
+ Undertake Preventative Maintenance activities and investigate complex issues onsite when required.

Customer Relations

+ Act as the first point of contact for customers and advocate their interests within Fluence.
+ Document and track customer issues from initial occurrence to resolution.
+ Track site availability, including outages and excused events.

Technical Coordination

+ Investigate issues proactively using DAS and equipment logs.
+ Interface with Software, SDC, RMDC, Nispera, and Spare Parts teams.
+ Escalate delays to the Senior Service Engineer.
+ Schedule approved contractors for maintenance.

Project Management

+ Develop and implement project management plans.
+ Coordinate work and ensure resource availability.
+ Control contractor invoices and payments.

Continuous Improvement

+ Maintain a continuous improvement mindset.
+ Identify and propose process amendments where necessary.

Skill Requirements

Degree in Electrical or Electronics Engineering or similar background.

(Alternatively, equivalent training and 5+ years of job experience in electrical energy.)
Strong communication skills. Demonstrated ability to prioritize tasks and manage risks objectively. Previous experience in a customer-facing service role preferred.

Required Certifications

Safety and aptitude certifications according to industry standards in the respective countries of deployment.

Key Benefits

Pension & Investments

: 8% employer contributions to a defined contribution pension scheme from day one.

Financial Protection

: Life insurance at 3x annual salary from day one.

Health & Wellness

: + 25 days annual leave plus 8 public holidays.
+ Private health insurance (medical history disregarded) from day one.
+ Option to add partner and children (also medical history disregarded).
+ Annual dental cashback up to 400 and optical cashback up to 200.
+ Access to online GP and Employee Assistance Programme (EAP).
+ Discounted gym membership.
+ Enhanced company sick pay (based on length of service).

Bonus

: Performance-based variable bonus, with potential to earn up to 200% of target.

Flexible Working

: + Hybrid working model.
+ 725 home office allowance post-probation.
+ Bring Your Own Device (BYOD) mobile policy with 90/month gross allowance.

Professional Development

: + LinkedIn Learning membership.
+ Reimbursement for role-relevant professional memberships.

Family-Friendly Leave

: + Enhanced maternity, adoption, and shared parental leave: 14 weeks at full basic salary.
+ Enhanced paternity leave: 2 weeks at full basic salary.

Connection to Fluence Competencies

DELIVERING EXCELLENCE

High attention to on-time delivery of maintenance work to ensure robust systems with high availability.

THRIVING TOGETHER

Support others and approach challenges collaboratively.

FIERCELY INNOVATE

Desire to learn and openness to mentorship.

Fluence Core Values

LEADING

Deliver high satisfaction rates for service delivery and system availability.

AGILE

Maintain a solution-oriented mindset and troubleshoot efficiently to reduce downtimes.

RESPONSIBLE

Strictly adhere to safety and compliance regulations.

FUN

Foster a positive work atmosphere and be enjoyable to work with.

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We're committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.