Job Description

Role: Travel Agent (French & English Speaking)
Location: Hybrid - Head Office based in Canary Wharf, London. 3 days in office per week. Initial training delivered fully onsite.
Salary/Rate: 12.30 per hour + benefits
Commission: Uncapped commission structure based on sales performance, paid monthly. On-target earnings of approximately 5,000 per annum. (Commission is non-contractual and subject to change.)
Reports to: Team Manager
Progression Opportunities: The role is on a temporary to permanent basis.
Hours: 40 hours per week, scheduled between 8am-7pm Monday to Friday and 8am-6pm Saturday.
Role Overview
We are seeking a Travel Agent to join a multilingual customer service and sales team supporting a European holiday provider. The successful candidate will be fluent in both French and English and passionate about delivering excellent customer service while driving sales. The role involves handling inbound calls, assisting with bookings, and providing support via live chat.
Key Responsibilities

• Manage inbound calls for both sales and customer service
• Process service requests using internal systems
• Identify customer needs and generate sales
• Amend, cancel, or confirm existing bookings
• Provide outbound support during peak periods
• Upsell additional services and extended stays
• Assist customers via live chat with product and booking queries
• Perform other reasonable duties as required

Key Competencies

• Fluent in French and English
• Strong interpersonal and communication skills
• Sales-driven with a customer-first mindset
• Professional and emotionally resilient
• High attention to detail and multitasking ability
• Previous experience in customer service or sales (Essential)
• Understanding of contact centre KPIs and practices (Preferred)

Training Provided

• Full product and system training
• Sales technique development
• Customer service skills training

Compensation & Benefits

• Accredited employer recognition
• Eye test vouchers
• Comprehensive induction and training
• Staff room with refreshments
• Corporate discounts (e.g. gym, restaurants)
• Smart casual dress code
• Charity and fundraising involvement
• 20 days holiday plus 1 additional day per year of service (up to 5 days)
• Bank holiday entitlement
• Campaign-specific incentives and discounts
• Recommend-a-friend reward scheme
• Apprenticeship and NVQ opportunities

Additional Requirements:

• Employment offers may be subject to satisfactory background checks including criminal and financial history. Candidates must provide references covering the last 36 months (minimum of 2 references).

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Skills Required