Job Description

Billing Administrator - Customer Care

Brighouse | Onsite (Mon-Fri) | Up to 26,000 DOE

The Role

We're recruiting for a

Billing Administrator

to join a fast-paced

Managed Service Provider (MSP)

team, supporting Customer Care and billing operations.


This role ensures:


Customers are billed

accurately and on time

Suppliers invoice

correctly, at agreed tariff rates

Billing queries are

resolved fast, with precision and professionalism

If you love data, accuracy, and delivering world-class service, this one's for you.

What You'll Be Doing

Audit supplier invoices uploaded to the billing platform Validate published tariffs and update rate changes Create new customer/reseller accounts within

24 hours

Add orders and contracted charges to the billing system within

24 hours

Calculate contract termination costs Investigate and resolve billing queries within

5 working days

Produce daily billing,

CDRs

, and monthly invoice runs within SLA Raise credits and resolve billing discrepancies Support inbound

Customer Care calls

when required

What We're Looking For

Excellent phone manner

and confident communicator Analytical thinker with strong

problem-solving skills

High accuracy

and attention to detail (non-negotiable) Customer-focused mindset -- you fix issues, you don't pass them on

Shift Patterns (Weekly Rotation)

08:00 - 16:00 09:00 - 17:00 10:00 - 18:00

What's In It For You

28 days holiday (including Bank Holidays) + increases with service + buy/sell option Private healthcare Mobile & broadband discounts Study support + professional development Charity day + Cycle to Work Referral and customer bonus incentives Team events + onsite parking

Mpeople - The Difference

At Mpeople, we champion careers in tech-led service environments where

people, communication, and delivery matter most

.


This is a business where:


You're trusted to own your workload Your impact is visible and valued Customer experience is at the heart of every decision

Sound Like You?

Then this is your opportunity to step into an MSP role that rewards accuracy, initiative, and customer excellence.


Apply now to david@mpeople-recruitment.com or call David at Mpeople Recruitment on 0113 277 8844 for more information.


Mpeople Recruitment Limited are acting as an employment business on behalf of the client. Due to the volume of applications received, we are only able to reply to candidates who are shortlisted for the next stage. If you have not heard from us within 7 days, please assume your application has been unsuccessful on this occasion. We may retain your details for future opportunities in line with data protection regulations.