Job Description

Company Overview:

At Pointer, we don't just offer jobs--we build careers. With over 50 years of excellence in electronic security and fire detection, we are a dynamic, values-driven company that thrives on passion, respect, integrity, delivery, and expertise. Our mission is to build a robust, resilient, sustainable, and successful business that supports our customers and colleagues through good times and bad.

Our 200-strong team across the UK is the heart of our success, contributing to our 24 million annual revenue and delivering outstanding service to some of the UK's top blue-chip companies. Many of our colleagues have grown with us, thanks to our well-established apprenticeship program and a culture that nurtures long-term career development.

What sets us apart? Our people-first approach. We foster an environment where every individual is valued, supported, and empowered to succeed. As an Investors in People Gold-accredited employer, we are committed to achieving Platinum status, ensuring our people have the tools, training, and opportunities to thrive.

At Pointer, you'll be more than just a colleague --you'll be part of a team that delivers with expertise, acts with integrity, and shares a passion for making a difference. If you're looking for a place to grow, innovate, and be valued, we'd love to hear from you.

Job Summary:

Pointer Ltd is looking for a highly organised and detail-oriented Billing Administrator to manage daily service invoicing and provide accurate financial data for key clients. In this role, you will be responsible for processing service invoices, liaising with customers to obtain necessary order numbers, and ensuring that all maintenance calls and service parts are invoiced accurately. You will also prepare and deliver weekly billing reports to the management team, monitor discrepancies, and ensure all billing processes are compliant with client agreements.

The ideal candidate will have exceptional communication skills, a customer-centric approach, and the ability to address issues proactively. You will possess strong organisational skills and a keen eye for detail, ensuring that all records are maintained accurately for auditing purposes. Proficiency in IT systems such as Excel, Adobe Pro, and Service Management Systems is essential, and knowledge of simPRO and Xero is preferred. If you are a resilient team player with a passion for delivering high-quality service and continuous improvement, this is the ideal opportunity for you to make a significant impact at Pointer Ltd.

Key Responsibilities:

Process daily service invoicing for key clients, ensuring all transactions are accurate and timely. Communicate with customers to obtain order numbers, ensuring proper documentation and smooth invoicing processes. Review all maintenance calls and accurately invoice for parts and services, ensuring compliance with client agreements. Prepare and deliver weekly billing figures to the Management Team, providing clear and accurate financial data for review. Continuously monitor and resolve any discrepancies in billing, ensuring prompt follow-up and resolution. Maintain accurate and organised records of all billing transactions for auditing and reporting purposes.

Qualifications and Skills:

Exceptional communication skills, with the ability to engage and build rapport with customers and colleagues alike. Strong customer-centric approach, always prioritising client needs and delivering excellent service. Skilled problem solver, with a proactive attitude and the ability to address challenges quickly and effectively. Resilient, adaptable, and a true team player, while also capable of working independently with initiative. A passionate ambassador for the Pointer brand, consistently representing the company's values and commitment to quality. Curiosity-driven, always looking for ways to innovate and improve processes. Excellent organisational skills and keen attention to detail, ensuring accuracy in all tasks. Strong ability to meet and exceed customer expectations, maintaining high standards of service delivery. Proficient in IT, including Excel, Adobe Pro, and Service Management Systems. Knowledge of simPRO and Xero is preferred, but not essential. Ideally, previous experience with billing procedures or financial systems.

Experience:

At least two years' experience in a similar position. Experience of working in the fire & security industry (desirable).

Personal Attributes:

As a Billing Administrator, you are a highly organised and detail-oriented individual with a strong commitment to accuracy and efficiency. You possess excellent communication skills, enabling you to engage effectively with both customers and internal teams, ensuring smooth invoicing processes. Your customer-centric approach and problem-solving abilities allow you to address any billing issues promptly and professionally. You are proactive, resilient, and a collaborative team player who can also work independently and take initiative when needed. With a keen passion for continuous improvement, you actively seek ways to enhance processes and contribute to the overall success of the team. Your ability to stay level-headed under pressure and consistently meet customer expectations makes you a valuable asset to the organisation.

What Makes You a Great Fit?

Customer-focused with a commitment to delivering excellent service and addressing client needs. Strong communication skills, allowing you to engage effectively with customers and colleagues. Excellent problem-solving abilities, with a proactive approach to resolving billing issues. Resilient, adaptable, and a collaborative team player, while also being able to work independently with initiative. Passionate about continuous improvement and constantly looking for ways to streamline processes. Highly organised with a keen attention to detail, ensuring accuracy in all billing tasks. Capable of managing multiple priorities and meeting deadlines in a fast-paced environment. Proficient in IT systems, including Excel, Adobe Pro, and Service Management Systems. Familiar with billing procedures and financial systems, with knowledge of simPRO and Xero being an advantage. Must be eligible to work in the UK.

Benefits:

At Pointer, we don't just offer a job--we offer a rewarding career with benefits that support your growth, well-being, and work-life balance. Here's what you can look forward to:

Financial Security & Rewards

Competitive salary with an annual review Company pension to help secure your future Employee referral scheme--recommend great people and get rewarded

Work-Life Balance & Flexibility

Generous holiday allowance to recharge and unwind Flexible working options to fit your lifestyle

Structured Career Growth & Development

Career progression opportunities--we invest in your future Bi-annual career mentoring Training & professional membership support to help you develop your skills

Health & Well-being

Life assurance for peace of mind Access to private GP services--because your health matters Annual flu jab to keep you feeling your best

Exclusive Employee Perks

Employee discount scheme--save on top brands Company car for eligible roles

*Some benefits are role-dependent.

Equal Opportunities Statement:

Pointer is an equal opportunity employer and values diversity. We welcome applicants from all backgrounds.

Job Type: Full-time

Work Location: In person