Job Description

Company Overview:

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a 104m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 85 for November 2023. Underlying its services is FluidOne's national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 470 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.

FluidOne supports the needs of 2300 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

Led by CEO Paul Kahn, co-founder Chris Rogers (who started the business in 2006) and CFO Graham Dickie, the management team is backed by Livingbridge to support their ambitious long-term strategy.

Full Job Specification:

The Billing Administrator will be a diligent, detail focused individual, individual who is responsible for ensuring one off billing services are invoiced to FluidOne customers with accuracy and in a timely manner. They will be required to invoice, cease and credit using our one-off billing system and interact with other staff members and customers where appropriate. It is important that any delays or obstacles to accurate and timely billing are escalated to your manager or the Operations Director if appropriate.

This is a junior position and system and process training will be provided.

The position is for Maternity cover from January 2026 to December 2026.

Main responsibilities:

Ensuring the accurate and timely billing of all FluidOne customers across several platforms to the timetable required by the business. Document and keep up to date (For your own training and wider training of the billing team) processes and work instructions for the billing area. Order Processing - Accurately and timely processing orders onto the FluidOne billing system Download and manage supplier files using FTP applications Managing and recording using checklist tasks required for the role Supporting with billing processes on the monthly cycles Coding Invoices and Credits ensuring costs are fully billed on to our customers Supplier Data reconciliation - checking the full inclusion of all charges on customer invoices Data Entry, amendment and checking Administrative changes to the billing systems where required by customer or internal instruction. Resolve customer queries and issues within the billing as per agreed SLAs. Other tasks as required from time to time by your manager.

Experience / Qualifications:

Good with numbers. Good motivation and work ethic, with the ability to demonstrate excellent analytical and problem-solving skills. Excellent written communication skills. Must be well organised and have strong attention to detail. Excel skills required to at least an intermediate level.

Benefits after probationary period:

Subsidised health and dental care

Employee Assistance Programme (EAP)

Life assurance (3x salary)

Discount platform

Pension contribution - 5% company contribution

Generous holiday entitlement

One day off for birthday

Half price internet connectivity

Ride2Work scheme

Department incentives

Volunteer day scheme

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: From 30,000.00 per year

Benefits:

Company pension
Work Location: In person