Job Description

About the Role

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Are you detail-oriented, proactive, and passionate about making a difference through your work? We're looking for a Billing & Collections Administrator to ensure timely and accurate invoicing and collections, supporting our mission to deliver outstanding care and service.

Please note: This is a fixed term contract for between 3-6 Months with a possibility that could be extended.

What You'll Do


Prepare and distribute invoices accurately and on time. Track customer accounts, reconcile balances, and initiate collection efforts. Post and allocate receipts daily; manage monthly direct debit collections. Respond to internal and external queries, resolving disputes and billing issues. Maintain accurate records of payments, credit limits, and collection activity. Liaise with solicitors, Local Authorities, and ICBs on complex funding cases. Build strong relationships with Home Managers and external stakeholders. Evaluate customer creditworthiness and support pre-admission checks.

What You'll Bring


Experience in billing, credit control, and query resolution. Understanding of collections, cashflow, and GDPR. Proficiency in Microsoft Office and professional communication. Strong attention to detail and high level of numeracy. Ability to work under pressure and solve problems proactively. Knowledge and use of Microsoft Office packages. Excellent interpersonal and communication skills both verbal and written. Enthusiasm and a willingness to learn and grow.

Why Join Us?


Alongside a competitive salary we are please to offer these industry leading benefits:


Simply Health - company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children
Benefits platform - discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc. Online and instore discounts Pension Scheme with Royal London Personal car leases via salary sacrifice/
25 days holiday plus bank holidays Holiday Flex - purchase additional holiday*
Enhanced Company Maternity, Paternity, Adoption pay, plus 200 new child payment Flexible working patterns Cycle to work scheme/
Service recognition Training support and development opportunities Employee Assistance Programme Wellbeing support Discounted gym membership Eligible for a Blue Light Card Subsidised BHSF Sick Pay Cover BHSF, Life Cover, Cancer Cover, Personal Accident Cover Free The Company Shop membership Free Will Service Concerts for Carers Leeds Credit Union savings and loan from salary Taste Card Tickets for Good Tax Refund Company

Benefits require completion of a 12-week probationary period before they can be accessed.

Benefit subject to deduction not taking colleague below National Living Wage




Dignity - Respecting every individual. Quality - Striving for excellence.


Ambition - Driving change in our industry. Caring - Enriching lives every day.


Inclusive - Believing in the power of teamwork Integrity - Acting with honesty and transparency.


Our Purpose


To be a positive inspiration and influence for the people we work with, live with and support.


Apply Now


Ready to make a difference? Submit your application