Job Description

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best - ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for

Billing, Pricing & Tariff Analyst

who would like to help us reach our mission to "earn customer loyalty and drive business growth by providing consistently excellent service".

Purpose of this role

The Billing, Pricing & Tariff Analyst will be integral to ensuring our billing system is maintained to allow accurate and timely bills to be issued to all customers.

Your key responsibilities are

Supporting the BUUK SOX audit requirements by undertaking pre and post billing checks, taking appropriate action where required.

Preparation of estimated meter readings for water and heat prior to billing.

Ensure all billing activities adhere to regulatory obligations.

Resolution of complex customer billing queries within service level agreements.

Support Complaints Case Handler to resolve billing complaints in line with GSS guidelines.

Undertake audits to ensure that the retail records are up-to-date and listed as intended.

Provide regular management reporting to the senior management team.

Identify areas where the billing system can be enhanced to tighten internal controls and enhance efficiency.

Take responsibility for developing, testing, and driving through any billing system improvements by working closely with other departments within the business.

Consult and work with various stakeholder groups to promote the clarity of bills issued to customers.

Ensure clear presentation is maintained over time.

Take responsibility for the introduction of new products and prices into the billing system in a timely manner (recognising the regulatory timescales).

Undertake regular system audits to ensure existing tariffs are current and correct.

Work to simplify and automate customer record management.

Liaise with the Systems Analyst to identify and implement system enhancements to facilitate the achievement of BUUK objectives for the water, heat and fibre businesses.

Liaise with other departments within the business to promote awareness and understanding of the billing processes.

Any other duties as required by the manager.

Qualifications

A level or equivalent standard of education.

Experience/Knowledge

Experience of analysing data.

Sufficient knowledge and aptitude to create new procedures and working practices.

Abilities/Skills

Customer service orientated.

Attention to detail, with strong written and communication skills.

Able to work independently and make decisions.

A desire to help others, with a willingness and ability to take ownership of issues through to resolution.

Able be able to deal with changing priorities and situations.

Organised, methodical, and motivated.

Computer literate.

Desirable

Degree or equivalent standard of education.

Experience of training staff.

Experience in the Utilities sector.

Conditions of Employment

You are required to have your criminal records checked through the Disclosure and Barring Service (DBS). This is due to handling and processing sensitive customer data.

What can you expect from us

Cost of living annual pay review.

Company pension contributions up to 10% if employees contribute 5%.

33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.

Enhanced maternity, paternity and adoption pay.

To say thank you, each time you successfully refer someone you will receive a referral payment of 1000 (net of tax).

Hybrid working for eligible roles.

Development opportunities to reach your career aspirations.

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.

For more information please contact our resourcing team on 01359 308260

Job Types: Full-time, Permanent

Pay: 28,000.00 per year

Benefits:

Additional leave Company pension Life insurance Referral programme Sick pay
Work Location: In person

Reference ID: 767