Job Description

Description

This role is based remotely but will require 2 days per month travel to our Leeds office to meet with the team.Perform all billing activities across all Nasstar Group legal entities, principally being responsible for creating timely and accurate customer bills. Preparation of invoice runs including reviewing pending accounts and allocation of customers to periodic billing routines. Resolve billing queries in a timely manner to enable speedy payment of invoices. Partake in revenue assurance activities to maximise profit to the Business and reduce revenue leakage. Continually appraise working practices and aim for improvements by increasing efficiency and effectiveness with no detrimental effect to accuracy and timeliness of reporting.

What does Success look like:

Accuracy

: leads to less billing errors, confidence in revenue numbers, less credits raised and stable revenue numbers for budgeting & forecasting.

Customer Focused

: always keep thinking about the customer throughout the process, accurate bills, timely dispute resolution and maintaining a good relationship benefits the Business.

Commercial awareness

: understand the impact to the Business of billing incorrectly and delays in resolving issues, leading to cashflow reduction and loss of revenue.

Key Responsibilities

Review orders, verify and extract relevant billing information from contracts and notes and update billing system as appropriate to bill the customer accurately. Ensure all invoices issued are accurate, investigate and correct all billing exceptions. Maintain the billing system customer data to ensure timely and accurate billing, including liaison with customer take on teams to ensure accounts are properly set up on appropriate billing systems. Execute routine bill runs. Prepare supporting information and analysis to execute manual and complex billing activities. Ensure unallocated calls file is monitored and kept up to date, update MAVRAT Portal with new numbers or ceases. Review project milestones to identify invoicing due dates. Review service schedules and contracts to ensure invoicing takes place in line with contracts and support schedules. Create credit notes. Liaise with Customer Services and Collections Teams to resolve complex billing queries that they are unable to resolve. Deal with queries from internal and external customers regarding billing within an agreed SLA. Keep Billing Manager updated to process issues and escalated customer issues. Compliance with all security, safety, health & environmental responsibilities and requirements as detailed in the company's security, health, safety and environmental policies.

Skills, Knowledge and Expertise

Relevant billing experience, preferably in a telco environment Knowledge of financial systems Excel skills Microsoft Office Attention to detail and accuracy Customer focused Excellent verbal and non-verbal communication skills

Benefits

25 days' holiday (excluding bank holidays) + Your Birthday Off Flexible working - it's important to maintain a work/life balance, as such, we will consider any written request for flexible working Virtual working - we practice what we preach and empower our people to work remotely Top tech - Leading services and solutions aren't just for our clients; we supply best-of-breed software and hardware for all our staff too 4x annual salary life assurance Health cash plan Retail discounts and other perks from major brands

About Nasstar

Nasstar is a cloud service specialist. With an integrated suite of services, we design, implement, and manage multi-cloud solutions, innovative communication tools and high-performance networking to help our customers transform and modernise. Our impressive portfolio of customers in every industry across the globe, are supported by a talented team of technical leads, consultants, Project Managers and everything in between.