Job Description

Lodge Security: We're an international, family-run business built on decades of frontline experience and an unwavering commitment to keeping people and brand experiences safe. From highly trained security officers to intelligent security systems for businesses, everything we deliver is charged by data, shaped by insight, and backed by people who give their all, every day.



We are looking for a Blended Solutions Director to join our Senior Leadership Team. This role will lead the integration of our UK and South Africa control room operations, commercialise intelligence-led security services. You will help position Lodge Security as a premium provider with Category 1 ARC capability, focusing on practical delivery and measurable results.



Based from our office in the Midlands, the role will require regular UK travel and will have oversight of our South Africa Operations.



1. Strategic Leadership

Set and drive the overall direction for integrated security solutions.

Lead the strategic integration of acquired operations, ensuring Lodge Security maintains and leverages Cat 1 ARC accreditation.

Develop and execute strategies for commercialising remote monitoring services across UK and South Africa.

Champion data-driven decision making and represent Lodge Security with key stakeholders and industry bodies.



2. Operational Integration & Delivery

Oversee the successful integration of acquired businesses, aiming for high client and key personnel retention.

Establish and operationalise the South Africa control room as a primary monitoring hub, achieving cost efficiencies while maintaining UK service standards.

Integrate key holding, patrol & response services with monitoring division to create a unified service delivery model.

Ensure all operations maintain required accreditations, certifications, and compliance standards.



3. Team Leadership & Development

Build, lead, and develop high-performing teams across data/IT management, intelligence analysis, control room operations, and account management.

Foster a culture of integration and collaboration, breaking down silos between monitoring, response, and intelligence functions.

Develop capability and talent within teams, reducing key person dependency and supporting career progression.



4. Client & Commercial Impact

Ensure integrated solutions improve client retention, satisfaction, and NPS scores.

Work with account managers to embed intelligence and integrated services in client relationships.

Support the development of commercial propositions for integrated service packages.

Drive revenue growth through enhanced service offerings and contract uplift.



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Essential Experience



Proven senior leadership experience in security services, facilities management, or related sectors

Track record of successful business integration, merger, or acquisition projects

Experience managing complex, multi-site operations with technology enablement

Demonstrated success in developing and commercializing new service offerings

Strong understanding of security industry standards, accreditations, and compliance requirements

Experience managing P&L responsibility and delivering commercial growth targets

Background in operational excellence and process improvement methodologies



Essential Skills & Competencies



Strategic Thinking: Ability to develop and execute long-term strategic vision while managing day-to-day operations

Integration Leadership: Skilled at bringing together disparate systems, processes, and cultures into cohesive operations

Technology Adoption: Comfortable with data platforms, intelligence systems, and technology-enabled service delivery

Change Management: Proven ability to lead organizational transformation and cultural change

Commercial Acumen: Strong business sense with ability to identify and capture revenue opportunities

Stakeholder Management: Excellent relationship-building skills with clients, police forces, suppliers, and internal teams

Data-Driven Decision Making: Ability to leverage data analytics for operational and strategic decisions

Communication: Exceptional communication skills across all levels from frontline officers to board members



Desirable Experience



Knowledge of Alarm Receiving Centre operations and NSI/SSAIB/Cat 1 ARC accreditation requirements

Experience with offshore operations or international team management

Background in intelligence analysis or law enforcement partnerships

Familiarity with Power BI, data visualisation, or business intelligence platforms

Understanding of cyber security and IT infrastructure management

Previous experience in security industry specifically (guarding, monitoring, response services)



Personal Attributes



Collaborative leadership style that builds trust and breaks down silos

Results-oriented with strong execution capability

Comfortable operating at both strategic and operational levels

Resilient and adaptable in fast-paced, evolving environment

High integrity with strong ethical standards

Passionate about service excellence and client satisfaction

Naturally curious with continuous improvement mindset



At Lodge, we're committed to creating an inclusive culture where people feel comfortable being themselves. We recognize that this is a journey, and it's one we are proud to be taking. Diversity in our teams is our greatest strength, and we want to create a place to work where everyone can reach their full potential.



Lodge is Disability Confident Committed. We guarantee to interview all applicants who have a disability provided they meet the essential criteria for the role. If this applies to you, please flag that you have a disability in your application, and we will contact you to check if there are any adjustments or special arrangements that you need to help you with either the application process or for an interview.



Expiration date:
November 13, 2025


Closes:
November 13, 2025


Location:
Solihull, UK


Job Title:
Blended Solutions Director


Hours:
40h / week