Job Description

Service Advisor - Accident Repair CentrePatons Accident Repair Centre - GlasgowWe are expanding our team and have an exciting opportunity for an experienced and professional Service Advisor to join our busy, high-volume bodyshop in Glasgow.Patons is a well-established, modern accident repair centre specialising in the repair and maintenance of both private and commercial vehicles. We pride ourselves on delivering exceptional customer service and high-quality workmanship.The Role
Working within our front-of-house scheduling team, you will play a key role in ensuring a seamless and positive experience for customers and work providers. Key responsibilities include:

Creating and managing new repair referrals from insurance companies, fleet operators, and other work providers Booking in vehicles and scheduling repairs, both face-to-face and over the telephone Providing prompt, courteous, and professional responses to all customer and work-provider enquiries Accurately completing administration tasks and updating internal systems in a timely manner Conducting vehicle check-ins upon arrival and performing final handover of repaired vehicles to customers Supporting the team with a variety of additional administrative and customer-service duties as required
About You

Outstanding communication and interpersonal skills with a genuine customer-focused approach Proven ability to work efficiently in a fast-paced environment while managing multiple priorities Strong IT skills and confidence using computerised booking and management systems Highly organised with excellent attention to detail A full UK driving licence is preferred
What We Offer
Patons is a rapidly growing business with a positive, supportive team culture. We actively invest in our staff and offer genuine opportunities for career progression and development for individuals who demonstrate commitment and potential.If you thrive in a dynamic environment and are passionate about delivering first-class service, we would love to hear from you.

Job Types: Full-time, Permanent

Pay: From 22,000.00 per year

Benefits:

Employee discount
Experience:

Administrative: 2 years (required)
Work Location: In person

Reference ID: Bodyshop Scheduling Advisor