Are you enthusiastic, reliable, organised and customer focused? Do you have the ability to make people feel comfortable in conversation? If the answers are "yes" would you like an automotive career as a Body Shop Receptionist?
Whether or not you are 'experienced' we equip you with the required skills through industry leading training . Hartwell are a leading multi-franchise retail motor group in the UK and have been trading successfully for more than 100 years. Operating across 11 locations, We are seeking a Body shop Receptionist to join the team at our dealership in Grimsby.
Main duties to include but not limited to:
Managing incoming repair notification's and deal with in a timely manner
To agree a clear repair path with the customer and insurance partner
To arrange recovery and mobility options within insurer guidelines
To keep customer's updated throughout the repair process
Chase parts to ensure a smooth repair process
To at all stages update electronic insurer and repairer software
To invoice accurately and have a keen eye on credit control
Update parts on our estimating systems
To chase outstanding dept. alongside the accounts department
To identify and execute additional sales avenues via upsell on repairs
To assist the Management team in providing excellent customer service
Benefits
Employee discount
On-site parking
Company events
Employee benefits and wellbeing platform
Free Parking
* Workplace pension
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