Job Description

Salary:

26,278 with up to 32,000 OTE

Type of work:

Permanent

Location:

Glasgow

About the role



We're recruiting for Booking Agents to join our Aftersales Contact Centre in Glasgow.



Why choose us?



Basic salary of 26,278 with OTE of 32,000

No late nights or unsociable hours

33 days' annual leave with room to grow

Generous retail discounts

Maternity and paternity packages

Opportunities to continue training and progression

Private healthcare

Life assurance

Clearly defined targets - and there aren't many!



Hours

Full time:

40 hours across Monday - Friday and every third Saturday 9am - 1pm



Location



Kilbirnie Street, Glasgow. Plenty of free onsite parking available!



About the role



You'll be our customers' first port of call when they need an appointment for servicing, MOTs or repairs in our network of garages. Our contact centre is primarily inbound, and you'll offer various add-ons which help our customers keep their cars operating as they should. We occasionally call customers just as a reminder that they are due a service or MOT, and to offer a booking. We don't believe in a hard sell, and customers are usually thankful for the reminder.



Day-to-day duties



Handling customer bookings by phone, WhatsApp and web

Offering customers convenient options while their car is with us, like courtesy cars or a collection service

Monitoring branch diaries to check for alternative booking solutions if a customer's usual branch is busy

Upselling routine maintenance like timing belts or coolant changes as per manufacturer guidelines

Accurately recording customer information and updates and maintaining records of conversations and actions



Essential skills



You'll be able to look after our customers at the same time as you look after our business

A passion to learn our systems and processes, although we make them as straightforward as possible

Confidence in handling challenging situations - some of the customers you speak to may not have had the best experience before speaking to you, and we need you to leave a positive lasting impression



We don't mind if you've had no previous customer service or contact centre experience - we've got a fantastic training team and support network. But if you do already have experience, you'll be set to hit some seriously impressive bonus and commission payments each month.



Our Culture



Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.



To find out more about Life at Arnold Clark, visit our website.



Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.



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Benefits



Every Arnold Clark employee is entitled to a wide range of benefits, including:



Discount on new and used vehicles

Contributory pension scheme

Private medical insurance

Life assurance