Job Description

An exciting opportunity is available to join the admin team for the Sexual Health Service at Ysbyty Gwynedd as a Band 3 Booking Clerk on a permanent basis. This role is key to ensuring patients receive timely and confidential access to our services through efficient appointment management and excellent administrative support.



We are looking for someone who is organised, detail-oriented, and able to work accurately under pressure. You should have excellent communication skills, a professional and compassionate approach when dealing with sensitive enquiries, and the ability to work collaboratively as part of a team. Strong IT skills and a commitment to delivering a high-quality, patient-focused service are essential.



The ability to speak Welsh is essential for this post



The Booking Clerk provides an accurate and timely administrative function to support the delivery of a professional, efficient, and effective centralised booking service for sexual health clinics.



You will ensure patients are booked in line with local and national access targets, using initiative in sometimes complex situations to maintain smooth patient flow. Working as part of a multidisciplinary team, you will support colleagues to deliver a patient-focused booking experience and contribute to a cohesive and integrated administrative function within the service.



If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.



Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.



Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.



Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.



You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.