Job Description

Overview

We are seeking a friendly and professional Host/Host to join our dynamic team. The ideal candidate will provide pre-travel and on hire guidance, advice and issue accurate and competitive quotations/or bookings for car and/or motor home rentals to domestic and international clients and to deliver exceptional on-brand service in a timely manner that meets or exceeds the customer's expectations, maximises revenue and encourage repeat custom.

Responsibilities

Accurately and efficiently process customer requests and all other administrative tasks Provide on hire assistance to support customers as required including completing all required documentation and amending bookings where necessary Ensure that the customer/trade partner is always provided with high quality, accurate information and that their expectations are met or exceeded. Ensure that all transactions are completed 'right the first time' and minimise rework. Work 1 on 1 with the customer/trade partner to build a solution which best meets their individual travel requirements and if necessary consider reducing the price, in line with authority levels, to win business. Ensure all service delivery, turnarounds and/or targets are met or exceeded. Develop and maintain a strong relationship with internal and external customers (Wholesalers, ITO's and/or Trade partners) to encourage future business. Ensure presentation of all correspondence is consistent and of the highest standard Manage daily workload to agreed standards and seek assistance from the Booking Host Team Leader/Contact Centre manager when necessary Be a systems/product specialist by maintaining an excellent knowledge of the THL business offering, in-house and supplier reservations systems, New Zealand and Australian geography, partners, suppliers and operators. Demonstrate a pro-active approach and response to customer & business opportunities. Operate within policies and procedures for financial, as well as non-financial transactions, and contribute to system and process reviews when required. Pro-actively provide constructive and objective feedback. Demonstrate a high level of personal, team and customer behaviours. Actively participate in the

thlHealth and Safety system. All other duties as required.

Skills

Proven sales experience Proven contact centre experience is desirable Previous sales/customer service experience of the tourism industry is highly desirable Tertiary qualification/s general or specifically Travel & Tourism is desirable Proven communication skills both verbally and written Proven experience managing multiple tasks at any one given time Proven negotiation skills Ability to assimilate information in a timely manner Is a lateral thinker and is able to provide tailored solutions Detail and accuracy oriented Works for the best interest of

thlat all times Good knowledge of geography where thl operates Ability to achieve deadlines
Job Types: Full-time, Permanent

Pay: From 26,000.00 per year

Benefits:

Additional leave Company pension Employee discount Free flu jabs Free parking Health & wellbeing programme Referral programme Sick pay
Work Location: In person