Job Description

Applications are invited for the post of Booking and Income Coordinator at University College London Hospitals based at Westmoreland Street Hospital. The ideal candidate will be, motivated and enthusiastic, with a passion for high quality patient care, as well as the ability to work under pressure as part of a multi-disciplinary team.
This role is responsible for coordinating the 2 week wait Haematuria pathway and ensuring patients are booked promptly. This role offers an excellent opportunity for a highly organised and conscientious person to be part of a busy team providing administrative support to cancer service.
The successful candidate must have experience working as an administrator in an NHS or private organisation, as well as excellent communication skills, and be able to take instruction from several sources. The candidate must be able to prioritise their own workload and work on their own initiative.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application
Main duties of the job
As Booking and Income coordinator you will be responsible for monitoring incoming referrals, from GPs and internal to the Trust. You will be expected to book patients into the appropriate clinics within tight timeframes, maintaining full oversight of demand and capacity of the service. You will be expected to work flexibly covering other team members as needed.
You will be able to suggest ways to increase quality and service improvements and evaluate these in collaboration with management and internal teams
You will be able to create and validate record keeping processes.
You will work closely with the UroOncology admin and clinical team to ensure that the service runs efficiently and meets cancer waiting time targets.

• The main tasks this post-holder will carry out are:
• Monitoring e-referral system and internal referrals

Booking appointments in a timely manner and promptly flagging any capacity issues
Communicating effectively with patients when booking their appointments
Responding to queries via telephone and email
Showing compassion and empathy for patients who are potentially going to receive a cancer diagnosis
Maintaining communication with relevant clinicians, to ensure they are supported and aware of any patient concerns.
Covering other admin team members when they are absent, as needed
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Details
Date posted
31 July 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
33,094 to 36,195 a year Per annum inclusive of HCAS
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
309-UCLH-6627
Job locations
University College Hospital at Westmoreland Street (formerly the Heart Hospital)
16-18 Westmoreland Street
London
W1G 8PH
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached .
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached .
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Experience
Essential

• Experience of using EPR,CDR, spreadsheets, e-mail, databases and word-processing packages

Skills and Abilities
Essential

• Demonstrates ability to prioritise workload

Communication
Essential

• Ability to communicate clearly and effectively both in person and over the telephone with staff and patients
• The ability to work as part of a team.
• Demonstrate an ability to ease patient anxiety.

Personal and People Development
Essential

• Works on own initiative, is managed rather than supervised

Person Specification
Experience
Essential

• Experience of using EPR,CDR, spreadsheets, e-mail, databases and word-processing packages

Skills and Abilities
Essential

• Demonstrates ability to prioritise workload

Communication
Essential

• Ability to communicate clearly and effectively both in person and over the telephone with staff and patients
• The ability to work as part of a team.
• Demonstrate an ability to ease patient anxiety.

Personal and People Development
Essential

• Works on own initiative, is managed rather than supervised