Job Description

Are you an organised and proactive individual with excellent communication skills?

We're looking for a dedicated

Bookings Coordinator

to join our growing team at

Capital Services Group Ltd

. This role is vital in ensuring seamless coordination between our tenants, engineers, subcontractors, and agents. You'll be the linchpin that keeps our scheduling operations running smoothly, helping deliver high-quality service across all our projects.

Key Responsibilities

Liaise with tenants to schedule appointments for engineers and subcontractors. Coordinate diaries to ensure timely and efficient booking of appointments. Update letting and managing agents on appointment confirmations, no-access visits, and job completions. Schedule subcontractor visits and confirm their availability. Ensure the CRM system is accurately updated with appointment details, tenant communications, outcomes, and job statuses. Monitor job deadlines and ensure appointments are booked with sufficient lead time. Flag any scheduling conflicts or delays to the relevant team members. Provide administrative support to the operations team as required. Help maintain service level agreements (SLAs) with all stakeholders.

Key Skills & Experience

Previous experience in a scheduling, coordination, or administration role (property, maintenance, or service-based sector preferred). Excellent organisational skills with the ability to manage multiple priorities and meet deadlines. Strong verbal and written communication skills. Confident in speaking with tenants, agents, and contractors in a professional and courteous manner. Competent with Microsoft Office and CRM systems (experience with job management software is a plus). High attention to detail and a proactive approach to problem-solving. Calm under pressure, especially in a fast-paced environment.

What We Offer

Competitive salary of 25,400 per year. Friendly, supportive team culture. Opportunities for progression and personal development. A varied and engaging role where no two days are the same.
Job Types: Full-time, Permanent

Pay: 25,400.00 per year

Benefits:

Casual dress Company pension Free parking On-site parking Private medical insurance Sick pay
Schedule:

Monday to Friday
Work Location: In person

Expected start date: 11/08/2025