Job Description

About Us

Signature Clinic is a leading provider of cosmetic surgery in the UK, specialising in advanced procedures such as blepharoplasty, facelifts, and gynecomastia treatments. With clinics located in Glasgow, Edinburgh, Manchester, Liverpool, Birmingham, Cardiff, and London, we ensure accessibility and convenience for our patients. Our team of experienced, GMC-registered surgeons performs hundreds of successful procedures annually, maintaining a high patient satisfaction rate. We pride ourselves on offering luxurious, high-quality surgical and non-surgical treatments at affordable.

Purpose of the job

In this pivotal role, you will be the first point of contact for our patients, guiding them through the initial stages of their journey with Signature Clinic.

Your primary responsibility will be to respond to patient inquiries through various communication channels, including phone calls, emails, and social media messages, converting these into booked consultations and ensuring that our doctors' schedules are filled. As part of our dynamic and supportive Bookings team, you will receive comprehensive training and develop the skills needed to excel in this fast-paced and rewarding environment.

Duties and Responsibilities

Be the first point of contact for patients, answering inquiries via phone, email, and social media messages in a professional, friendly, and timely manner

Effectively promote Signature Clinic's services and treatments, encouraging patients to book consultations

Schedule patient appointments with doctors, ensuring a smooth and efficient booking process

Provide accurate and detailed information regarding our services, treatments, and the consultation process, ensuring patients feel informed and supported

Maintain meticulous records of patient communications and bookings across all platforms (phone, email, and social media)

Collaborate with the wider team to ensure the smooth running of the booking process and the efficient management of doctor schedules

Meet and exceed personal and team targets related to patient consultations and bookings

Continuously develop your knowledge of the clinic's services and treatments through ongoing training and learning

Person Specification

A motivated individual with excellent communication skills, especially across multiple platforms (phone, email, and social media)

Someone with a friendly, approachable demeanour and a strong ability to speak confidently with patients about treatments and procedures

Detail-oriented, with strong organizational skills to manage bookings accurately

Enthusiastic and driven, with a passion for providing outstanding service to patients A team player who thrives in a collaborative, fast-paced environment

Job Types: Full-time, Permanent

Pay: 12.70 per hour

Benefits:

Company events
Experience:

Telephone Customer Service: 1 year (preferred)
Work Location: In person