Job Description

The Thursford Collection is a limited company and family run registered charity offering a diverse and interesting mix of Arts & Culture, Heritage, and family entertainment. Our goal is to constantly promote our true family values and commitment to providing the best possible experience to all our customers.

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_ob Summary:_

A well-organized and enthusiastic person is needed to assist the Bookings & Reservations Manager and the Ticketing Operations Manager in the programming, operation and management of all our ticketing and booking systems as well as carrying out general office duties.

Main Duties/Responsibilities:

Assist the Ticketing Operations Manager with programming and managing ticketing and booking systems.

Assist the Ticketing Operations Manager with staff training if required.

Assist the Bookings & Reservations Manager in answering ticketing, booking, and general enquiries in a timely manner.

Process payments.

Reconciling reports.

Updating and printing all necessary correspondence.

Monitoring sales and promotions.

General duties:

Process bookings using the Ticketsolve booking system for tickets for the Christmas Spectacular, SMJ and other events.

Process bookings using the Inn Style bookings system for Holly Lodge Boutique Bed & Breakfast.

Undertake duties as per office rota.

Undertake office Christmas duties.

Undertake Fire Marshall duties after training (if required).

Undertake first aid duties after attending a 'First Aid at Work' training course.

Undertake such other duties as may be reasonably required as shown on the rota issued monthly in advance.

Benefits of a Bookings & Reservations Assistant Manager:

Full time employment

26 days holiday (plus bank holidays)

Enhanced Company Pension Scheme

Enhanced Sick Pay

Enhanced Maternity/Paternity Pay

Death in Service Benefit

Staff Discounts

Free access to all mental health and wellbeing courses provided by 'MIND'

Mental health and wellbeing support.

Free access to all Cylix - exceptional eLearning solutions and any other courses approved by the General Manager.

Free annual eye test for DSE users.

Annual summer and winter staff parties.

Free annual 2-night stay in our Holly Lodge boutique B&B.

Essentials:

Organised with meticulous attention to detail.

Good telephone and interpersonal communication skills.

Excellent IT and numerical skills.

High level of customer service experience.

Flexible and committed in their approach to work as the position includes working weekends and evenings when required.

Desirables:

Customer Service and/or bookings and reservations experience in the arts, leisure, hospitality, or tourism industries.

Experience of bookings and reservations systems.

People management skills.

Minimum required experience to apply:

Office administration at least 2 years.

Required licenses or certifications:

Full clean UK Driving License.

Job Type: Full time - 37.5 hours per week

Salary: 13.85 per hour

Job Type: Full-time

Pay: From 13.85 per hour

Expected hours: 37.5 per week

Application question(s):

Must be able to reliably commute to Thursford.
Work authorisation:

United Kingdom (required)
Work Location: In person