Job Description

Job Summary:

We are seeking a professional, organized, and customer-focused Admin Assistant to join our team at our high-end kitchen and bathroom showroom. This role is the first point of contact for clients and visitors, ensuring a warm and welcoming environment. The Receptionist will also work closely with the Showroom Director, supporting administrative tasks, basic bookkeeping, and project coordination to ensure a smooth and professional customer experience from consultation to installation.

Key Responsibilities:

Front Desk & Customer Service

Greet clients and visitors in a professional and friendly manner Answer and direct phone calls and emails promptly and professionally Schedule appointments and showroom consultations Provide initial product and service information to clients Maintain the showroom's appearance to high standards
Client & Project Coordination:

Communicate with clients, suppliers, and fitters to ensure a smooth and well-coordinated customer journey Track client projects from order to installation, ensuring deadlines are met and updates are shared Assist in preparing and sending quotes, orders, and client updates Follow up with clients post-installation to ensure satisfaction.
Administrative Support & Bookkeeping

Work closely with the Director on scheduling, correspondence, and business operations Perform basic bookkeeping tasks, including filing and tracking invoices, processing payments, and maintaining accurate financial records Maintain organized digital and physical filing systems for invoices, receipts, and other key documents Update and manage CRM and internal databases Order office and showroom supplies as required
Requirements:

Previous experience in a receptionist, coordinator, or administrative support role Familiarity with basic bookkeeping and invoice management (experience with accounting software is a plus) Strong communication and interpersonal skills Excellent organizational and time management abilities Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM or accounting software preferred Professional, courteous, and confident when dealing with clients, suppliers, and fitters
What We Offer:

A supportive and creative working environment Training in products, systems, and procedures Career development opportunities within the business Involvement in delivering bespoke kitchen and bathroom projects
Job Type: Full-time

Pay: 24,420.00-35,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking Store discount
Work Location: In person

Reference ID: 100383