Job Description

Branch Administrator

Location:

Wellheads Industrial Estate, 5 Wellheads Cres, Aberdeen AB21 7GA

Salary Range:

Competitive

Hours:

39 hours per week, Monday to Thursday 08.30am to 17:00pm and 08.30am to 16.00pm Friday

About Star Refrigeration

Star Refrigeration is the UK's largest independent industrial refrigeration engineering company, founded in 1970, working with customers from design to commissioning and maintenance, supported by a nationwide branch structure. The company is comprised of six business units and currently has around 400 employees throughout the group. We are an Investors in People Platinum accredited employer and recognise the important role our employees play in our success which is why they are at the heart of everything we do. We aim to support and encourage our employees to pursue their interests and provide development opportunities to ensure they have rewarding and fulfilling careers.

Branch

We have 9 branches supporting a network of customers across the UK. Each branch has a team of field based engineering staff supported by a Management and Admin team. The role will be based at the Aberdeen Branch.

The Role

We are currently recruiting for a Branch Administrator to join our growing branch. Working in a fast paced environment the successful candidate will provide excellent administrative support to our branch team and customers ensuring our reputation of high quality is upheld. The duties within the role are broad and varied, with opportunities for development and progression through our admin training pathway.

The successful candidate will report to the Service Manager and be responsible for managing effective branch processes as part of the regional team and identify areas for continuous improvement

Responsibilities

Key duties include a range of responsibilities, which include but are not limited to;

People and Processes

- Maintain and provide feedback on SMART systems for the branch

- Effective information sharing and participation in team meetings

- Maintain safe working practices and quality standards

- Proactive approach to continued professional development and progression through Administrator Grading System

Financial

- Accurate and timely input of data onto the Business Management system for all revenue streams

- Active participation in monthly financial review to ensure accurate and timely invoice processing and cost recovery

- Creation and progressing of purchase and work orders in line with company processes

- Interrogation of Business Management System to provide management information and provide prompt resolution of queries

Customers

- Maintain customer relationships to achieve a high level of customer satisfaction

- Effective response to customer enquiries, escalating as appropriate

- Preparation of correspondence, reports/minutes in company style

- Management of company documentation to fulfil customer needs

Technology

- Use and development of Business Management System

- Effective use of FTP application

- Identify scope for process and system improvement opportunities

The Candidate

:

We are seeking a motivated individual who is well organised and able to manage a varied workload, working with multiple stakeholders

The candidate will have administrative and/or customer service experience. Experience of working within a similar reactive service environment would be beneficial however, training will be provided.

Key skills and experience:

Excellent interpersonal and organisational skills

Strong communication skills, both written and verbal

The ability to work effectively as part of a team

Good attention to detail, ability to multi-task, and prioritise tasks efficiently

The ability to take initiative and have a proactive approach

Working knowledge of computer software applications, i.e. Microsoft Word, Excel, Outlook, PowerPoint

Maintaining excellent relationships with customers

An excellent remuneration package

is available including:

Annual leave: 35 days inclusive of bank holidays

Pension: 8% non-contributory pension with option to make additional voluntary contributions with company top up based on the level of AVC's

Twice yearly salary reviews with reference to RPI

Professional Development: biannual reviews on development to encourage career growth

Private Medical insurance available after 6 months of employment with additional family option

Permanent Health Insurance: generous long term illness cover equal to 50% of salary with continuation of company pension contributions

Life Assurance: 6 x annual salary

Employee Assistance Programme: 24/7 phoneline offering practical support and access to counsellors

Star Share Ownership Plan: option to become a company shareholder through pre-tax saving scheme

Cycle to Work and Electric Vehicle Leasing salary sacrifice schemes

Annual company profitability bonus

Employee Milestone awards, including increased holiday entitlement

If you would like a new challenge and can demonstrate the necessary drive and ability to succeed then we would like to hear from you.

To apply email your CV and covering letter to HR@star-ref.co.uk

Application process

Respond to this advert with a current CV and cover letter.

A selection of candidates will be shortlisted for interview where a suitable time and date will be organised.

We regret that due to the high volume of applications we are unable to acknowledge every application.

First stage interviews may be carried out remotely, via video call prior to a face to face interview

The successful candidate will be notified and a start date agreed.

Job Type: Full-time

Pay: 26,000.00-34,000.00 per year

Work Location: In person

Application deadline: 06/09/2025