Job Description

Job Category: Freight Forwarding
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About the Role
DP World are recruiting an experience Branch Manager to lead our established Freight Forwarding branch in Scotland which plays a key role in DP World's logistics network across North Europe. Responsible for maintaining and growing the forwarding business, ensuring operational excellence, and supporting commercial efforts to drive sustainable growth. This is a leadership role with full accountability for branch performance, financial compliance, and customer satisfaction.
How You Will Contribute

• Provide operational guidance and support to the team, ensuring best-in-class freight forwarding practices.
• Lead by example in delivering exceptional customer service and operational standards.
• Liaise closely with the Regional Director on all matters related to shipping operations and branch performance.
• Monitor team performance, recognising improvements or concerns, and take appropriate action.
• Ensure timely and accurate billing and invoice processing to meet month-end requirements.
• Identify training needs and support the development of team members.
• Promote compliance and adherence to SOPs across all customer accounts.
• Manage customer relationships, resolve queries and complaints, and escalate where necessary.
• Oversee workload distribution and ensure adequate staffing and handovers during leave periods.
• Monitor staff wellbeing, attendance, and overall engagement.
• Drive new business development by targeting and securing major accounts.
• Maintain and grow existing client relationships to maximise profitability.
• Provide regular performance analysis and strategic insights to senior leadership.

What you will bring

• At least 5 years in a global freight forwarding role.
• Full operational knowledge across air, sea, and land freight, including customs processes.
• Clear, confident communicator with excellent written and verbal skills.
• Analytical thinker who enjoys tackling challenges and finding innovative solutions.
• Highly organised with a meticulous approach to accuracy and consistency.
• Able to assess complex situations and make sound, timely decisions.
• A strong team player who thrives in multicultural, cross-functional environments.
• Proactive, deadline-driven, and committed to delivering measurable outcomes.
• Maintain discretion and protects sensitive company information at all times.

Compensation
DP World offers exciting and challenging roles within a growing international organisation. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

Skills Required