Job Description

Youll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team.We need a Branch Manager for our branch in Purley.This role is a permanent role working full time, 35 hours per week, Monday to Saturday.For more information on this opportunity please contact Maxine Moorcroft.More rewarding. From 1 July 2025, salaries for this role will increase to 332000If this role is advertised as part time the salary will be pro rata.Youll need to be within a 45 minute commute of the branch youre applying to work in, and heres the good news. Whilst major banks continue to close branches, were keeping ours open. Nationwides commitment to the High Street means we now have the UKs largest network, with over 600 branches. So if the location youre considering is outside the 45 minutes then please check our that are closer to you.If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.What youll be doingWorking on the branch floor alongside your team, youll make sure they are fully trained and performing at their best.Youll have the confidence to manage a high level of customer expectations and have an in-depth knowledge of all our products and services. Youll also be responsible for creating and implementing your branches business plan.Our branches are always busy, so youll have to be organised and able to work quickly while still giving the best service. Youll have the support of your management team to help with training and guidance.Youll also need to be able to use our computer systems and processes. But dont worry, well train you to do that.About youAs a minimum requirement youll be able to take control of your branch and lead your people, whilst meeting FCA standards and delivering top notch customer service and creating positive outcomes.You will have experience of managing people and working in a busy retail environment. Leading by example; with a commercial understanding and knowledge of financial regulations and processes. You will be able to monitor and explore branch activity to spot opportunities and make your customers better off.By being resilient, versatile and flexible you will be able to prioritise effectively and deal with ever-changing requests.It would be nice if you also had previous experience as a branch manager in a retail environment.We are the front line in protecting our members, building our society.Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think were honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We dont settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.The extras youll getThere are all sorts of employee benefits available at Nationwide, including:

• A personal pension if you put in 7% of your salary, well top up by a further 16%
• Up to 2 days of paid volunteering a year
• 25 days holiday pro rata
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• Wellhub- Access to a range of free and paid options for health and wellness
• London top up payment of 32,093 per annum, pro rata

Banking but fairer, more rewarding, and for the good of societyWe forge our own path at Nationwide.As a mutual, were owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We dont see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.If youre inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, youre one of us.At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.What to do nextIf this role is for you, please click the xe2x80x98Apply Now button. Youll need to attach your up-to-date CV and answer a few quick questions for us.We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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