Job Description

About Us

Impressions Care Solutions is a dynamic and expanding care provider committed to delivering high-quality, person-centred support across the South of England. Our services include Supported Living, Domiciliary Care, and Complex Care for children, young people, and adults. As part of our ongoing growth, we are seeking an experienced and driven Branch Manager to lead our Southampton branch.

Job Summary

The Branch Manager will be responsible for the day-to-day operations of the Southampton branch, ensuring that high standards of care are consistently delivered, business targets are met, and regulatory compliance is maintained. You will lead a team of care professionals, manage relationships with stakeholders, and contribute to the strategic development of the branch.

Key Responsibilities

Operational Management

Oversee daily branch operations, including care delivery, staffing, compliance, and business development. Ensure services are delivered in line with company values, CQC regulations, and relevant legislation. Lead regular audits and service reviews to maintain high standards of care and safety.

Team Leadership

Manage, support, and develop a team of care coordinators, supervisors, and frontline staff. Conduct supervisions, appraisals, and performance reviews. Promote a positive team culture that supports staff retention and professional growth.

Business Development

Work closely with local authorities, NHS teams, case managers, and commissioners to secure new care packages and placements. Identify growth opportunities and implement strategies to expand services in the local area. Monitor KPIs, branch budgets, and financial performance to ensure sustainability and profitability.

Quality & Compliance

Ensure all policies and procedures are implemented and followed. Maintain accurate records in line with regulatory and company requirements. Prepare for and participate in inspections and audits by CQC and other stakeholders.

Client and Stakeholder Engagement

Build and maintain strong relationships with clients, families, professionals, and community partners. Respond effectively to complaints, incidents, and safeguarding concerns.

Person Specification

Essential:

Minimum of 3 years' experience in a similar managerial role within the health and social care sector. NVQ Level 5 in Health and Social Care Leadership or equivalent In-depth knowledge of CQC regulations and standards. Strong leadership, organisational, and interpersonal skills. Ability to manage budgets, staffing, and business development activities. Full UK driving licence and access to a vehicle.

Desirable:

Experience working with Domiciliary Care, Supported Living, Complex Care, and Children & Young People Familiarity with electronic care management systems. Existing local authority or commissioner relationships within the Southampton or Hampshire area.

What We Offer

Competitive salary with performance-related bonuses. Company pension scheme. Career progression opportunities within a growing organisation. Ongoing training and professional development. Supportive senior management team and collaborative working environment.
Job Types: Full-time, Permanent

Pay: 45,000.00-55,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension
Schedule:

Day shift Monday to Friday
Application question(s):

NVQ Level 5 or Registered Nurse qualification or working towards it is a requirement for this position.
Experience:

Working in Care: 3 years (required) New Business Development in a care environment: 3 years (required) Branch Manager: 3 years (required)
Work Location: In person

Reference ID: Branch Manager