Job Description

Come and join our team!
Join us as the Branch Manager at East of England Co-op Travel and take charge of an exciting and dynamic team. In a rapidly changing retail landscape, the travel industry stands at the forefront of evolution, and we need a leader who thrives in this environment.
As a passionate advocate for the industry, you'll ensure that your branch operates at its absolute best. You'll set the bar high, driving unwavering standards and promoting compliance. Every interaction with our valued members and customers will exceed expectations, leaving them amazed by the exceptional service your branch provides.
But you won't be alone on this journey. Our success lies in our dedicated, skilled, and diverse branch teams. Just as you take pride in your own achievements, you'll derive immense satisfaction from seeing your colleagues reach their full potential.
Want to know more? Take a look at our job description for the role
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for

• Lead and empower your branch team to greatness.
• Consistently deliver exceptional standards and elevate customer service to new heights.
• Drive growth, maximising turnover and profitability through efficient cost management.
• Ensure that your branch operates safely and within legal guidelines, including ABTA and internal compliance.
• Establish your branch as the most trusted travel retailer in the local community.
• Cultivate strong relationships with other branches, customers, and colleagues.
• Promote membership and the benefits it brings.

Perks of the job
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Wagestream
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

Skills Required