Job Description

Please visit www.duftons.co.uk/careers to download a full job description and application form.

To be considered for the role, application forms should be returned to hr@duftons.co.uk

About Us

Established in Yorkshire in 1986, Duftons has grown to become one of the largest independent plumbing and heating merchants in Northern England. With the launch of Duftons Renewable Energy, our goal is to support the shift towards a sustainable future across the UK. We prioritise innovation, efficiency, and, above all, customer service with our experienced, friendly team, we assist installers and businesses in not only offering renewable solutions but to also help customers navigate industry challenges.

Key Responsibilities

The Branch Supervisor will lead and support the day-to-day operations of our Renewables branch, working closely with the Head of Renewables to ensure the delivery of exceptional customer service, operational excellence, and sales performance. The Branch Supervisor plays a hands-on role in managing team activities, maintaining compliance, and ensuring the branch operates efficiently, safely, and to a high standard.

The key responsibilities of the role include:

Working full-time, Monday to Friday (40 hours per week). Maintain up-to-date industry knowledge for yourself and the Branch team, staying informed on current, new, and emerging product trends. Proactively maximise sales by building strong relationships to grow and retain your customer base. Aways upholding Duftons' core value of outstanding customer care. Take responsibility for branch housekeeping across all areas, including the front of house, warehouse, and yard space. Ensure smooth daily operations, including stock control, order fulfilment, and logistics coordination. Support the coordination, safety, and maintenance of branch vehicles to ensure efficient and safe fleet operations. Promote and maintain a safe working environment by adhering to all Health & Safety regulations, policies, and procedures, and ensuring team compliance at all times.
Please note that this is not an exhaustive list of responsibilities. You may be expected to perform additional duties that are reasonably aligned with your role as and when necessary.

Our Ideal Candidate

Essential

Willingness and ability to travel as required for business purposes. Ability to thrive in a fast-paced environment and adapt to a variety of challenges. Demonstrated success in setting, tracking, and achieving key performance indicators (KPIs). Self-motivated with a strong ability to work independently. Uses initiative to drive both personal and team performance. Basic proficiency using computers and business software (e.g., email, spreadsheets, and ERP systems).

Desirable

Full UK driving licence FLT Licence Strong and comprehensive product knowledge within the sector Proven experience in people management, with a passion for developing and leading high-performing teams. Sound understanding of Health & Safety practices within the workplace.

What's In It for You?

Duftons is renowned in the industry for providing the best customer care and building lasting relationships with our customers. Our team is crucial to our success, and we strive to ensure we have a happy, engaged, and productive workforce. This role offers:

A competitive salary. A sales-related bonus. Private healthcare. A company pension. Staff discounts. 25 days of annual leave per year, with additional leave for long service. Company events. A friendly, supportive culture.
Job Type: Full-time

Additional pay:

Bonus scheme
Benefits:

Company events Company pension Employee discount Free parking On-site parking Private medical insurance Sick pay
Schedule:

Monday to Friday
Work Location: In person