Job Description

Due to continued growth and success, Total Security are on the lookout for a Brand Communications Executive to expand the team.

Total Security is a multi award-winning Antivirus and Security company, based in Fareham, Hampshire. We pride ourselves in advanced online protection and offer a wide range of security tools and applications to keep our users safe online.

Skills:

Familiarity with designing and building HTML email templates Analytical skills to monitor campaign performance metrics (CTR, open rate, bounce rate) and provide actionable insights. Proven experience using email marketing or transactional mailer platforms such as Stripo, SendGrid, Mailchimp, or similar. An interest in providing great Customer Communication and showcasing the benefits of our software.

Operations:

Oversee and manage the execution of all communication and reputation requests received from the Head of Operations. Fulfill additional duties as assigned by the senior management team. Demonstrated ability to lead projects from initiation to completion or collaborate effectively within project teams.

Brand Communication:

Manage all customer email communications through our mailer, ensuring consistency, correct branding and success rates. Manage the sender accounts of all communications Develop and implement regular email promotional campaigns which demonstrate the value in our brands. Analyse the performance of all email campaigns, identifying trends and fluctuations to ensure optimal results. Pinpoint opportunities for enhancing both customer engagement and experience within email communications and external messaging. Work closely with the Compliance Manager to update communications in line with business needs and compliance regulations. Coordinate with all departments to ensure email communications align with their requirements. Keep teams informed of any changes that may impact their respective areas. Follow Brand Guidelines as supplied by Design

Brand Reputation

Assist with Brand Reputation by checking review feedback and identify areas of improvement. Test Customer Feedback engagements and identify areas to optimise Identify new review platforms where we can grow and highlight our brand reputation Report use of brand infringement and scam websites that negatively impact our brand reputation. Identify opportunities where email communication can be used to receive Customer Feedback.

What we offer in return:

Our staff work hard for us, so in return for this, alongside various company events, a fantastic office space and a great team culture, we offer -


Basic salary: Up to 30,000 - 35,000 (DOE) Up to 10% annual personal performance-based bonus 28 days annual leave, plus length of service accrual Take your birthday off each year Breakfast, lunch, drinks & snacks provided Company pension BUPA Health & Dental care

Death in Service benefit BUPA Peak Assessments Netflix & Spotify subscriptions Gym & Golf Membership Food allowance in local bars and restaurants Onsite Gym Beer fridges & onsite cocktail bar Onsite hairdressers * + many more