Job Description

Tempur Sealy Inc is the world's leading premium mattress and pillow company and is focused on improving the sleep of more people every night, all around the world.

Tempur UK Ltd is a wholly owned subsidiary of Tempur Sealy Inc and we are a growth orientated, consumer focused, omni-channel company. Our annual marketing spend is 5m+ and we employ over 140 team members.

We have been successful for over 20 years in the UK market by selling unique, innovative products that have changed the way very many people sleep. We have strong partnerships with many leading retailers including John Lewis, Bensons for Beds, Dreams and Furniture Village and we have a successful online business.

In 2011 we opened our first own store and we now have 13 including flagship stores at Bluewater, Westfield Stratford and Westfield White City shopping centres.

The role

Our Brand Specialists are ambassadors of the TEMPUR brand. They offer our customers an exceptional experience through personalised, insightful advice and assistance. Doing this well means that a high number of consumers buy TEMPUR mattresses and pillows when they visit the store.

Our Brand Specialists are customer focussed, highly driven, flexible, and enjoy the challenge of working hard to achieve even the toughest targets.

Working for TEMPUR, is more than just a job, it is being part of a truly trendsetting modern premium brand, steeped in heritage and renowned worldwide for its quality.

Key Responsibilities

Be a brand ambassador and help achieve store sales and conversion targets

Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values

Offer exceptional 1-2-1 customer service and ensure the customer comes first

Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business

Knowledge and awareness of all promotions and advertisements

Support Store Management team in achieving individual and store sales targets

Execute the daily operational goals and priorities assigned by store management

Being able to deal with customer concerns in a patient and helpful manner and communicating the concerns with Store Management

Maintain product merchandising, monitor shop floor inventory and replenish new products when needed

Assist and process deliveries and organization of stock room, ensuring team work

Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue

Maintain a clean and orderly environment in the store and back office/kitchen areas

Being responsive and communicate of all Health & Safety issues

Participating in team meetings by bringing fresh ideas, that are realistic and achievable

Knowledge, Skills & Experience

We are looking for a confident, bright and enthusiastic individual who is passionate about the TEMPUR brand and products

Proven experience in delivering exceptional customer service

Be able to balance a customer-orientated and a results-driven approach, to deliver and exceed sales results

Operate with honesty and integrity

Be a clear communicator with a good command of English, both spoken and written

Be able to be professional at all times, but with an outgoing, friendly and engaging personality

A team player, who is able to maintain positive relationships with their co-workers

Adhere to company's policies and procedures

Maintain a smart and presentable appearance at all times

Must be able to work and willingness to work flexible hours to meet the needs of the business

Why TEMPUR is a great place to work

oCompetitive salary

o25 days holiday

oLife Insurance

oPension contributions

oPrivate medical insurance

oTeam initiatives

oTraining & Development

Job Types: Part-time, Permanent

Pay: 13.85 per hour

Expected hours: 12 - 20 per week

Ability to commute/relocate:

London W12: reliably commute or plan to relocate before starting work (preferred)
Experience:

Customer service: 1 year (preferred)
Work Location: In person