Job Description

Location: Tipton

Shift: Late Shift 14:00-23:00 / 15:00-00:00

RS Recovery Ltd is an award-winning, nationwide provider of roadside assistance and vehicle recovery services. For over 40 years, we have been a trusted partner for both commercial and private customers, delivering around-the-clock support, 365 days a year.

About the role

Due to continued growth, RS Recovery are recruiting a full-time breakdown controller to join our busy control team. Based in our Tipton head office, you will report directly to the Control Room Manager and will support the team leader. The role will cover a night shift pattern from either 14:00-23:00 or 15:00-00:00.

Your role will include, but won't be limited to, the following:

Take incoming calls from a variety of sources and manage those in a professional manner Accurately record information as the first point of contact and prompt customers to ensure that essential information is obtained for efficient and safe roadside assistance and recovery Assist with allocating and dispatching of appropriate resources to jobs Liaise with customers throughout the job journey regarding progress as required by RS Recovery's contracts with them e.g. ETA, delays to journey times, completion details Maintain a good knowledge and understanding of customers' contracts and requirements to ensure best practise Documenting the 'request for assistance' journey and maintain appropriate records in accordance with company procedures and customer protocols

What you need to succeed

This is a varied role in a fast-paced team therefore the following skills and attributes are required:

Strong written and verbal communication skills Good geographical knowledge Demonstrate professionalism whilst being able to act fast under pressure Be able to multi-task across various systems and mapping Experience in a similar role preferred but not essential Attention to detail

What you'll receive in return

Whilst the role is primarily to cover a late shift pattern; as a family-run business we appreciate that flexibility is important so hours can be negotiated to suit the business and successful candidate.

In addition, you will receive:

28 days holiday (including Bank Holidays) On going training and development opportunities Private medical cover following three years employment Pension contributions Discretionary performance related bonuses and incentives
Job Types: Full-time, Permanent

Pay: 13.00-13.50 per hour

Benefits:

Company pension Private medical insurance Referral programme
Work Location: In person

Reference ID: BCLS2