Job Description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. To share the light and warmth of hospitality. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
xc2xb7 Hourly rate 12.27
xc2xb7 Smart uniform provided
xc2xb7 Free and healthy meals when on duty
xc2xb7 Grow your Career!
xc2xb7 Personal Development programmes designed to support you at every step of your career
xc2xb7 A chance to make a difference through our Corporate Responsibility programmes Find out what and how we are doing ( )
xc2xb7 Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
xc2xb7 High street discounts: with Perks at Work
xc2xb7 Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
xc2xb7 Discounted dental and health cover
xc2xb7 Free Parking
xc2xb7 Subsidised Taxi Scheme
xc2xb7 Guest Experience Day after successfully passing probation
xc2xb7 Accommodation available with all bills included
xc2xb7 Modern and inclusive Team Members areas
A Breakfast Host is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.
What will I be doing?
As a Breakfast Host, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Breakfast Host will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Ensure knowledge of menu and all products
• Follow correct reporting procedures if faced with issues
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
• Has a good knowledge of the restaurant's sitting arrangements
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?
A Breakfast Host serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills (oral and Written)
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job, theres an extraordinary person working to make each Stay magical. Thats why at Hilton, Every Job Makes the Stay.
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