Job Description

An exciting retail management opportunity to join a leading, multi award winning bridal and menswear retail business.

Bridal Retail Sales Department Manager (Full Time, Tues-Sat)

Does the idea of delivering an exceptional customer experience and leading a dynamic, positive and energetic team excite you? Abigail's Collection & The Groom's Room, a market leading, multi-award-winning bridal and menswear boutique in the heart of Colchester, is seeking a talented and driven Retail Manager to lead our successful bridal department.

About Us:

With almost 20 years in the industry and 30 award wins, we are proud to have helped thousands of brides and grooms find their perfect wedding attire. Our independent family based business blends luxury and warmth, offering private VIP appointments, expert styling, and award-winning customer service.

The Role:

As Bridal Retail Sales Department Manager, you'll oversee day-to-day operations of the bridal department, ensuring smooth service delivery and exceptional customer care. You'll lead, coach, and inspire a team of stylists, help drive sales, and play a hands-on role in consultations, appointments and successful direction of the business.

Key Responsibilities:

Managing, motivating and supporting the bridal team to achieve targets. Leading appointments, styling brides, and overseeing the customer journey. Monitoring stock levels, managing orders, and liaising with designers. Handling team rotas, training, and performance reviews. Sales reports, participation at meetings and daily task delegation. Diary appointment allocation and complaint resolution (rare). Upholding Abigail's Collection's award-winning customer service standards. (Some) Social Media, Marketing Responsibilities and website updates.

Who We're Looking For:

Retail management experience (bridal, beauty or fashion preferred). A genuine passion for weddings and styling brides. An empathetic and patient personality. A 'people person' with proven leadership skills. The ability to motivate. Strong sales ability with a warm, approachable, and professional manner. Exceptional organisational skills and attention to detail. Willingness to participate in and oversee social media.

What We Offer:

A dynamic, friendly and professional working environment. A supportive, passionate and fun team culture. Competitive salary plus performance-related incentives. Opportunity to attend buying trips and trade shows 2-3 times per year. Extended Christmas holiday (we close for Christmas).
If you're ready to lead a team in a truly special, feel-good special retail environment -we'd love to hear from you.

To Apply:

Please send your CV and a covering letter explaining why you'd be perfect for this role to (joint) Business Owner Abigail Neill. Applications without a covering letter will be rejected.

Job Type: Full-time

Pay: 25,000.00-30,000.00 per year

Schedule:

Every weekend
Location:

Colchester CO1 1DN (preferred)
Work Location: In person

Application deadline: 18/07/2025