Job Description

Job Title: Broadband Installation Engineer
Location: Midlands (Worcestershire)
Job Type: Full-Time (40 hours per week)
Salary: 28,840 - 31,930 DOE (progressing to 33,990 when fully operational) + Discretionary Annual Bonus + (vehicle provided)
Job Summary:
The broadband installation engineer role is critical to connecting our customer to the network. Utilising fibre connection and our unique FWA (fixed wireless access) technology to ensure we can reach the most rural communities. The successful candidate will be responsible for installing, maintaining, and troubleshooting broadband systems to ensure optimal performance and customer satisfaction. (we will also upskill experienced Fibre or Wireless Engineers in both Fibre and Wireless so don't worry if you don't have experience in both!)
Key Responsibilities:

• Install Fibre and Wireless services from Airband main network to the customer's premises, ensuring minimal disruption and adherence to safety standards.
• Set up and configuration of routers, modems, and other networking hardware & software to provide seamless full fibre and wireless connectivity.
• Perform thorough testing services to confirm functionality and signal strength.
• Deliver all installations in a professional manner.
• Always maintain a high level of health and safety awareness.
• Maintain own stock levels & vehicle cleanliness.
• Complete fibre and wireless install surveys using IT equipment provided such as laptop, phone, and tablets.
• Use of Fibre Cloud, Weezie and third-party network architecture software to provide detailed install plans.
• Submission of defected infrastructure using provided software/apps.
• Use of business systems including PIA, Microsoft Office Suite, Salesforce, PeopleHR, Health & Safety Apps, SICON
• Use of wide range of hand and power tools to aid in the installation of customer fibre and wireless services.
• Use of a hoist to survey or install when needed.
• Out of Hours (OOH) on-call work may be required on a rota basis.
• Liaising with third parties including landowners, utilities, build contractors, landlords and customers.

Key Skills

• Customer service.
• Technical understanding and ability to learn new technologies.
• Able to independently solve problems
• Expert troubleshooting
• Must be comfortable working at heights (including rooftops)

Mandatory
It is important that all our engineers have the right certifications to be compliant and safe whilst working. Therefore, we have a list of mandatory requirements for the role, but we will support new colleagues to fill any skills gaps they have before they are fully operational in the role.

• Driving Licence
• Static & Mobile Boom 1B & 3B (IPAF)
• CSS Worksafe (Safe working at Height)
• First Aid at work
• Asbestos Awareness
• Manual Handling
• Street Works (Unit 2 01 SLG)
• A8 or SA001 O/H safety
• A9 or SA002 U/G safety
• S7 or N007 Sub duct and cable installation
• S8 or E001 Overhead cable installation
• S9 Pole stepping on congested poles
• NOPS Card

What can Airband Offer you?

• Discretionary Annual Bonus.

• Company Vehicle

• Overtime pay.

• 25 days of paid leave a year rising to 30 plus bank holidays with service.

• 5% Airband pension plus a minimum 3% employee contribution.

• Customer referral bonus - a thank you for every customer you send our way.

• We offer hybrid working - a mix of working from home and in the office.

• Free Broadband - If you are in our coverage, you can benefit from free broadband with us! (subject to time served)

• 20% off your monthly line rental on EE's phone, tablet, SIM only or mobile broadband plans.

• Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)

• Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to 1,000 a year!

• Refer a friend reward scheme - a selection of great rewards to choose from!

Pre-employment checks
Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role.
Recruitment agency support is not required at this time.

Skills Required