Job Description

Job Title: Mortgage Administrator

Location:

[Insert location or remote]

Type:

Full-time

Reports To:

Mortgage Manager

About Us

At

The Mortgage Broker

, we're proud to be one of the UK's most trusted mortgage and protection firms -- independently rated #1 on Trustpilot with over 2,500 five-star reviews. We deliver fast, transparent, and human mortgage advice that helps our clients make confident financial decisions.

As part of our growing operations team, you'll play a key role in supporting the journey from enquiry to mortgage offer -- ensuring every customer experience is seamless, supported, and stress-free.

The Role:

As a

Mortgage Administrator

, you'll be responsible for managing the administrative backbone of the mortgage application process. You'll ensure documentation is accurate, communication is clear, and deadlines are met -- all while delivering the professional, friendly service our clients rely on.

This role suits someone who thrives in a fast-paced environment, has a sharp eye for detail, and values working in a business built on trust and integrity.

Key Responsibilities:

Application & Document Management

Prepare, review, and submit mortgage applications with 100% accuracy Ensure all required client documentation is collected, complete, and compliant Track progress of each case through to offer, proactively liaising with lenders, brokers, and clients to ensure smooth progression

Client Communication & Service

Be a trusted point of contact for clients, keeping them informed and supported throughout the process Respond to queries clearly and promptly, providing reassurance and clarity at every step Uphold our award-winning service levels -- always professional, always human

CRM & Admin Support

Maintain precise and up-to-date records in our CRM system Assist brokers and managers with admin tasks, client reports, and internal documentation Support wider operational efficiency through process consistency and attention to detail

Compliance & Risk Awareness

Ensure all activity complies with FCA regulations and internal procedures Stay informed on changes in lender criteria, mortgage regulation, and company policies Flag any concerns, missing documents, or delays to the Mortgage Manager quickly

Team Collaboration

Work closely with our mortgage advisers, case handlers, and operational teams Contribute ideas and feedback to help us improve systems, tools, and turnaround times Be part of a supportive culture that values teamwork and doing the right thing for the client

What You'll Need:

Previous experience in a mortgage admin or financial services support role (preferred) Strong organisational skills and a laser-sharp eye for detail Excellent written and verbal communication A proactive approach to problem-solving and managing workflows Confidence working with CRM systems and handling confidential client data A calm, professional, and customer-first mindset

Why Join Us?

Be part of an award-winning, fast-growing firm known for quality and integrity Work in a people-first environment that champions trust, development, and doing the right thing Help real people make life-changing decisions with confidence and clarity Enjoy flexible working options and a strong team culture
Job Types: Full-time, Part-time, Permanent

Pay: 24,500.00-27,500.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Free parking On-site parking Sick pay
Schedule:

Monday to Friday
Application question(s):

Have you worked in Mortgages before? Have you worked in Protection before? Are you looking for Full Time or Part Time?
Work Location: In person

Reference ID: Broker Support