Job Description

Customer Service Advisor
Location: Birmingham
Pay: 13.42 - 31.37 per hour (depending on shift pattern)
Contract: Temporary to Permanent
Start Date: 26/01/2026
Hours: 37.5 hrs per week (5 days over 7, including weekends & bank holidays)
Training: Full-time for 6 weeks (100% attendance required)
Do you type 50+ words per minute with 98% accuracy?
Put your skills to work in a role that truly matters! Join the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.
This is more than a call handler job-it's a chance to make a real difference every single shift. You'll be the first point of contact for people in their most critical moments, ensuring they get the help they need-fast.
What You'll Do

• Support Relay UK, enabling deaf, hard of hearing, and speech-impaired individuals to contact emergency services.
• Type real-time voice-over conversations with speed and precision-your accuracy can save lives.
• Handle calls for Emergency (999/112), Directory Enquiries (118500), and other critical services.
• Communicate calmly and empathetically under pressure.

What We're Looking For

• Typing speed: 50+ WPM with 98% accuracy (tested during application)
• Clear, empathetic communication skills
• Ability to stay composed in emotionally challenging situations
• Critical thinking and process adherence

Shift Patterns
Choose from flexible 4-week rotating rotas:

• Option 1: 6:00-17:00 (two weeks), then 12:00-23:00 (two weeks)
• Option 2: 8:00-19:00 (two weeks), then 12:00-23:00 (two weeks)
• Includes some weekend rest days. Training may include evenings.

Rewards & Benefits

• Competitive pay + overtime opportunities
• Full paid training & career progression
• Access to Blue Arrow training portal
• Pension scheme & 28 days paid holiday

Application Process * Interview & Audio Typing Screening (50 WPM @ 98% accuracy)

• Client Interview & Typing Assessment
• Pre-employment checks (DBS & references)

Ready to make a real difference?
Apply today and join a team that saves lives every day.
We are proud to be an inclusive employer. Applications from all backgrounds are welcome.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Skills Required