Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Building Ambassador

12 Month Fixed Term Contract

Mainly Based - On site Rolls-Royce LDC centre, Derby

Hours - 40 hours per week, Monday to Friday between 06.30 - 18.30



As a Building Ambassador at JLL, you will serve as a primary point of contact between internal and external customers visiting the corporate facilities mainly at Rolls-Royce LDC centre Derby, ensuring exceptional experiences, maintaining positive relationships. You will be responsible for effectively addressing any concerns, managing day-to-day operations, and fostering a vibrant building community.

Responsibilities:

Ensure guests receive an excellent welcome, consistently delivering a great service.

Maintaining regular communication and addressing inquiries, requests, and concerns in a timely manner.

Build strong relationships with internal or external customers, understanding their unique needs and providing exceptional customer service.

Process meeting room requests, for internal & client meetings.

Ensure all meeting, conferencing and event spaces within our control are set to a defined standard including dividing rooms and reconfiguring furniture.

Maintain and actively utilise a portfolio of information to assist with client queries for example, transport, inter site bus & car parking.

Complete departmental checklists ensuring quality of service and standards pertaining to the presentation, maintenance of meeting rooms and public areas.

Assist in any other reasonable duties as required.

Address issues, coordinate with appropriate teams to ensure quick and efficient resolution.

Keep records of complaints, feedback, and service requests, and communicate findings to the management team.

Efficiently report any maintenance, IT or Health and Safety concerns.

Assist new tenants during the onboarding process by providing information about building services, amenities, and local area resources.

Conduct building orientation sessions to familiarize new tenants with building protocols and services.

Provide AVIT support for conferences and events

Collaborate with external vendors and partners to enhance the tenant experience through events and initiatives.

Provide labour support to ad-hoc out of hours events.

Proactively seek tenant feedback and suggestions for improvement, ensuring high levels of tenant satisfaction.

Analyse tenant feedback and implement enhancements to continuously improve operational efficiency and tenant experience.



Requirements

Strong interpersonal and communication skills, with the ability to effectively communicate with diverse stakeholders.

Immaculate personal presentation endorsing the signature five star image.

Excellent customer service orientation and a genuine desire to help others.

Detail-oriented with strong problem-solving and decision-making skills.

Ability to handle multiple tasks simultaneously and prioritize responsibilities.

The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate.

Experience in tenant relations, property management, customer service is a plus.

Immaculate personal presentation endorsing the signature five-star image.

Proven experience and understanding of an exceptional Customer Service delivery.

To be able to move heavy / bulky items.

Previous experience with visitor management and booking systems preferable.

Team player.

Be innovative, identifying improvements and smarter ways of working.

A keen interest in AVIT and electrical appliances.

Provide support across various sites in Derby, covering holidays and sickness absences of other Building Ambassadors.



At JLL, we are collectively shaping a brighter way for our clients, ourselves, and our fellow employees. What sets JLL apart is our culture of collaboration, locally and across the globe. We support each other's wellbeing and champion inclusivity and belonging across teams. Join us in Derby to take the more inspiring, innovative, and optimistic path on our journey toward success



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If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.