Job Description

Overview
When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you'll be a part of shaping our future in the years to come.
Helix - A Hines Company
Helix is a specialist property management company established in 1996. We are focused on building long-lasting and transparent client and occupier relationships. We manage a nationwide portfolio of over 200 properties totalling around 7.5 million sq.ft. and comprising all commercial asset classes. Our whole business, including the accounts team, is under one roof with all staff based in the same Central London office. For further information, please visit Helix's website: www.helixproperty.co.uk.
In February 2022, Helix was acquired by Hines marking an exciting new chapter to further propel our property management offering and customer centric approach in the UK. Helix has had a long-standing relationship with Hines over the past 10 years, providing property management services across the majority of properties in the Hines UK portfolio.
Responsibilities
The Building Manager, will be responsible for all aspects of the day-to-day management and of first class service delivery of cleaning, security, reception, postal services, service desk, IT services, telephone and administration. This individual will also support the Facilities Manager and Surveyors whenever necessary.
This Building Manager will manage the day-to-day operational activities in line with all health, safety and environmental requirements, budgetary costs and client/occupier requirements in line with the required service criteria and key performance indicators. They will also support the Helix Facilities Manager and Property Manager whenever necessary. Responsibilities include, but are not limited to:

• Maintain and manage the client's property in a cost-efficient manner.
• Assist with contract procurement for both Hard and Soft Facilities Management services, including the provision of sound recommendations to the Property Management Team. After this initial exercise, the Building Manager will be responsible for leading on all Facilities Management contract procurement and management.
• Manage all Facilities Management contracts and ensure regular management reporting to the "OpCo" on at least a monthly basis.
• Agree and monitor service provider SLAs and KPIs to ensure full legal compliance and industry leading best practice as a minimum.
• Approve and coordinate planned and reactive maintenance works in line with agreed approval processes, including sign off of all completed works.
• Fully utilise the smart building data, including the Planon Integrated (IWMS) software to efficiently plan with all Facilities Management activities to drive value. Ensure all stakeholders are fully conversant with the use of the system.
• Ensure that staffing levels are adequate, and provision is made for emergency and out of hours cover.

Qualifications
Minimum Requirements include:

• Experience with managing property
• Experience of liaising with clients, tenants, consultants and local authorities
• Knowledge of current Health & Safety legislation
• Good knowledge of buildings, maintenance and service
• IOSH
• Similar experience within a competitor company
• Basic understanding of commercial leases / service charges
• Strong communication skills, both verbal and written
• Good numerical skills including computer literacy (Excel, Word, MS Outlook)
• Ability to work alone or as part of a team
• High level of organisational and administrative skills
• Proven track record in managing staff/contractors
• Able to use initiative and take responsibility
• Ability to work under pressure

Closing
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
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