Job Description

Job Introduction

Pinnacle Group are looking to recruit a proactive Estate Manager to oversee the day-to-day operations of a high end residential new build development, ensuring that responsibilities as the Managing Agent are effectively discharged and estate-based personnel are managed and supervised. In this role you will undertake regular site inspections, assist in arranging estate meetings and events with leaseholders/residents and arrange periodic Health and Safety assessments and inspections.
You will be joining our Residential Property Management team who oversees large, complex residential developments on behalf Institutional Investors, Developers and Residents' Management Companies, providing comprehensive leasehold and block management services.
The ideal candidate will be client-focused, highly organised, and confident managing budgets, staff rotas, and compliance requirements, while maintaining strong relationships with residents, contractors, and stakeholders.
This is a site-based role at Kew Bridge West, Brentford. The working hours are Monday - Friday 9am - 5pm.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.


We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we're looking for

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.


Key responsibilities:Undertake regular site inspections, complete reports covering observations and remedial works required. Instruct contractors for repair works and verify contractor work is completed to specification. Obtain quotes to make good and approval from insurance company to proceed. Respond to leaseholder/resident enquiries by phone, email, and face-to-face. Create and issue periodic estate newsletters and updates on the residents' portal. Assist in arranging estate meetings and events with leaseholders/residents. Assist in managing all on-site staff including sickness and performance reviews. Arrange periodic Health and Safety assessments and inspections (e.g. lifts, plant, machinery, water and fire) and discharge any resulting actions.


Key requirements:At least 2 years' experience of working with the public is desirable, ideally in a service related, customer facing capacity. Knowledge of general maintenance and Health & Safety requirements in a new build environment Ability to resolve complaints effectively and within procedures. Friendly and helpful, polite and courteous, with flexible approach

Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.


We welcome applications from all backgrounds - particularly from those who represent the communities we serve.


As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.


We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes * Personal Development Plans